PRIMARY PURPOSE:
The primary responsibility of a food runner is to provide assistance to waitstaff and bartenders. Runners do not take orders or handle payments. They help busy servers to deliver orders to guests in a timely manner. That means literally running the food from the kitchen to the table. While it might seem simple, it's an important job that ensures a smooth and efficient operation. The server is responsible to serve their guests the food while the food runner returns to the kitchen in a timely manner. If the server is unavailable to serve the hot food, the food runner may not leave the hot food unattended, in turn, it is the food runners’ responsibility to deliver the food to the guests. He or she may also check to see if the guest has everything that he or she needs and can deliver any additional items.
Successful Food Runners are energetic and detail-oriented individuals. They can effortlessly switch between working “behind the scenes” and “in the spotlight,” and are just as comfortable speaking with the guests, as they are speaking with coworkers. In addition to these general skills and personality traits, we are seeking Food Runners with the following skills and responsibilities.
ESSENTIAL FUNCTIONS:
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Assist servers in their tasks
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Meets and exceeds all guest’s needs and requests; anticipate guests needs.
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Maintain composed, professional and calm attitude at all times.
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Stock and set up Food Runner station prior to opening
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Be knowledgeable of the drink and dinner menu to be able to describe any drink or dinner menu upon request from the guest.
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As a liaison between the HOH an the FOH, it is crucial that the Food Runner inspects the food orders for accuracy and presentability before it is handed over the members of the waitstaff.
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Removes soiled dishes from the table and brings to the dish area.
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Bring the Mise en Place setup to guest to replace any missing or dirty silverware and fill waters if necessary.
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Definition of “Mise En Place – to replace, put in place or everything in place. Pronounced “Mi Za Plas.”
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Carry food trays to the tables using the correct seat positions on the ticket.
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If necessary, place the correct entrée to the correct seat positions accordingly, serving the women first.
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Keep dining area clean and free of debris.
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Remove soiled linen and replace with clean if necessary. For example, napkins.
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Occasionally check on the guests to make sure they are enjoying their meals and to handle any needs or impromptu requests or issues.
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Because Food Runners must be standing and walking on their feet all day while simultaneously carrying food orders, it is important that they have a moderate to high level of physical stamina.
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Inform server and management on any guest feedback, good or bad.
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Perform other duties as assigned.
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Complete all side-work as directed
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Assist in an entire team effort.
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Must have teamwork first attitude.
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Must have excellent attendance and punctuality.
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Uphold the integrity of Max’s South Seas Hideaway by demonstrating ethical behaviors.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
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Position is in busy, non-smoking restaurant in downtown Grand Rapids, Michigan.
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Must be able to frequently stand, sit, bend, stoop, kneel and crouch.
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As the name would suggest, the main responsibility of a Food Runner is to “run” food from the kitchen up at least two (2) flights of stairs to waiting waitstaff. This involves lifting trays, plates, glasses up and down the stairs. You will need the ability to be able to lift up to fifty (50) lbs., and to lift overhead and push/pull, move lighter objects.
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Take direction from servers and management.
