The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.
Essential Duties/Responsibilities:
- Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
- Investigate and resolve duplicate patient records and bad merges in the immunization registry.
- Use data tools and matching algorithms to identify and correct data integrity issues.
- Escalate complex data issues to technical teams or data stewards as needed.
- Document all support interactions in the ticketing system and maintain accurate logs.
- Provide guidance to users on best practices for data entry and record management.
- Collaborate with IT and data quality teams to improve deduplication processes and system performance.
- Collaborate with internal and external teams and assist on improving Data Quality metrics.
- Assist in testing system updates and enhancements.
- Generate reports on data quality trends and help develop training materials.
