We don’t follow trends, we set them
Innovation Drives us
People Inspire us
Excellence Defines us
These values are the backbone of Snapdragon Cannabis Co. We hold ourselves to a standard of excellence that makes us stand out above the competition. From humble beginnings in a garage in 2016, to now, we now proudly own and operate 9 retail locations, 2 lounges, an artisanal bakery, a state of the art production lab, and a full scale distribution center. Every space and product we create is driven by that original passion that helps us redefine quality, and deliver the best customer experience.
We don’t simply “keep up” with a constantly changing industry, we drive the change!
From research & development to customer care, we focus on each detail, every step of the way.
Our journey has been one of relentless growth, bold risks, and a refusal to settle. And we’re just getting started.
The Shipping Lead is responsible for overseeing daily shipping and fulfillment operations to ensure accuracy, efficiency, and exceptional customer experience. This role provides hands-on leadership within the Shipping Department, supporting and guiding Shipping Associates while maintaining accountability for order accuracy, inventory coordination, and workflow prioritization. The Shipping Lead works closely with cross-functional teams to ensure smooth operations and continuous improvement.
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Oversee daily shipping operations to ensure orders are packed and shipped accurately and on time
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Lead, support, and train Shipping Associates to maintain high standards of accuracy and efficiency
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Prioritize daily order queues, including time-sensitive and priority shipments
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Review and verify order accuracy, including product selection, weights, addresses, and packaging standards
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Act as the primary point of contact for shipping-related issues and escalations
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Coordinate with Marketing, Help Desk, Bakery, and Warehouse teamswithin distribution to maintain accurate inventory and order flow
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Manage inventory ordering and ensure appropriate stock levels for online sales
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Conduct regular inventory checks and resolve discrepancies
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Oversee returns, cancellations, reshipments, and related shipping issues
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Ensure the shipping workspace remains organized, clean, and efficient
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Identify opportunities to improve shipping workflows, accuracy, and team performance
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Respected by peers and demonstrates a team-first mindset
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Consistently maintains a positive, professional attitude and leads by example
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Dependable and accountable, with a strong sense of ownership over work and outcomes
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Calm and solution-oriented during high-volume or high-pressure situations
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Open to feedback and committed to continuous improvement
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Proactive in identifying issues and taking initiative to resolve them
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Communicates respectfully and effectively across all teams
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Takes pride in upholding company standards and representing Snapdragon values
Education & Experience:
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High school diploma or GED required (higher education a plus)
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Demonstrated success in a Shipping Associate or related role within Snapdragon or in similar roles elsewhere
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Strong working knowledge of Snapdragon’s shipping operations, order flow, and inventory processes
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Consistent record of accuracy, reliability, and meeting performance expectations
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Experience training, supporting, or informally leading peers preferred
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Familiarity with shipping platforms, internal tools, and cross-department communication
Skills & Abilities:
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Demonstrates excellence in accuracy and attention to detail in daily shipping operations
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Strong ability to lead by example and set the standard for quality and efficiency
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Strong organizational and time-management skills with the ability to manage team workflow
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Ability to coach, support, and provide constructive feedback to peers
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Sound judgment and problem-solving skills when addressing operational or customer-related issues
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Clear, respectful, and professional communication across all departments
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Strong sense of accountability and ownership over shipping outcomes and team performance
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Ability to adapt to changing priorities while maintaining consistency and reliability
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Physical ability to perform all shipping duties, including lifting packages and standing for extended periods
Preferred Traits:
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Demonstrates leadership through consistency, accountability, and example
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Trusted by teammates and management to make sound decisions
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Team-oriented with a willingness to support and guide others
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Maintains a positive, professional attitude, especially during busy or challenging periods
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Proactive and solution-focused when issues arise
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Open to feedback and committed to personal and team growth
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Communicates clearly, respectfully, and effectively across departments
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Takes pride in representing Snapdragon’s values and standards
Snapdragon is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employees feel respected and valued. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.
