Organization Overview
For over 130 years, the Los Angeles Area Chamber of Commerce represents the interests of businesses in the Los Angeles region. As the region’s most prominent business organization with more than 1,000 member companies, the Chamber’s vision is “A thriving Region for all.” Our priorities revolve around policy development and advocacy, global engagement, and community collaboration for local and regional economic growth and mobility. For more information, visit www.lachamber.com.
Vision for the Future
Our region is on a path toward numerous opportunities that will yield economic growth, as we prepare to host the world for global sporting events. As one of the state’s largest chambers, the Los Angeles Area Chamber of Commerce, a five-star accredited Chamber, is well positioned to lead with the bold policy and advocacy to realize the promise of a brighter future for the Los Angeles region.
Position Overview
Reporting to the Chief Marketing & Communications Officer (CMCO), the Director of Marketing & Communications Strategy serves as the operational and strategic leader of the Marketing & Communications department. This role oversees the Chamber's marketing operations, content strategy, media relations, brand management, project workflows, and communications initiatives while partnering closely with executive leadership.
This is a senior individual contributor and team leadership role—not a traditional management layer—designed for someone who enjoys building systems, improving processes, driving execution, and elevating the work of a high-performing team. The Director will oversee day-to-day marketing and communications operations, manage internal and external partners, and help strengthen the Chamber's reputation on the regional, national, and global stage.
The ideal candidate is an experienced marketing and communications leader with strong media expertise, exceptional judgment, and the ability to balance strategic thinking with hands-on execution.
Key Responsibilities
Department Operations & Workflow
- Serve as the operational center of the department: own the content calendar, intake governance, vendor coordination, and day-to-day prioritization
- Establish and enforce brand standards, editorial quality, and production workflows across all channels
- Build and maintain Asana (or equivalent) project structures that give the team – and the CMCO – real-time visibility into what is in progress, what is blocked, and what is coming
- Manage relationships with external vendors including photographers, videographers, PR partners, and design contractors
- Identify and eliminate recurring bottlenecks; build sustainable process fixes that don't require heroics to maintain
Media Relations
· Develop and execute media relations strategies that support the Chamber's priorities and reputation.
· Manage proactive media outreach, press inquiries, monitoring, and rapid-response communications.
· Serve as the Chamber's spokesperson during major announcements, issues management, and crisis communications.
· Provide strategic communications counsel to executive leadership and support CEO messaging, board presentations, public statements, and thought leadership.
· Identify opportunities for earned media, speaking engagements, awards, and public visibility.
Brand, Content & Channel Strategy
· Lead integrated content strategy across email, web, social media, video, and earned media.
· Oversee the creation of compelling content that supports policy initiatives, membership engagement, events, advocacy efforts, and organizational priorities.
· Ensure consistent messaging and visual brand standards across all communications and member-facing materials.
· Partner with internal departments to translate complex policy and business initiatives into engaging content for a variety of audiences.
AI Tools & Systems Infrastructure
- Own the department's AI tooling strategy: govern prompt standards, build reusable workflows, and train team members to use AI tools as force multipliers
- Develop and maintain AI-assisted content templates for recurring formats that reduce production time without sacrificing quality
- Identify automation opportunities across the content lifecycle – from intake to scheduling to reporting – and implement them in partnership with IT and the CMCO
- Stay current on emerging communications technologies and translate relevant developments into practical team capabilities
Team Leadership & Collaboration
· Provide day-to-day leadership, coaching, and development for the Marketing & Communications team.
· Foster a collaborative, process-driven culture focused on quality, accountability, and continuous improvement.
· Support hiring, onboarding, and professional development as the department grows.
· Serve as the primary marketing and communications partner for Membership, Programs, Policy, Events, and executive leadership, ensuring projects are prioritized and executed effectively.
Qualifications:
Experience
· 6–9 years of experience in marketing, communications, public relations, or integrated brand strategy, including at least 2 years in a senior leadership or department operations role.
· Demonstrated success managing integrated marketing and communications programs, content strategy, workflow systems, and cross-functional initiatives.
· Experience leading media relations, advising executive leadership, and serving as an organizational spokesperson.
· Experience working with chambers of commerce, nonprofit organizations, associations, public affairs organizations, or other mission-driven institutions is preferred.
· Experience managing creative, PR, digital, and production vendors.
Skills & Capabilities
· Exceptional writing, editing, and verbal communication skills across a variety of audiences and formats.
· Strong organizational, project management, and leadership skills with the ability to manage multiple priorities.
· Experience with project management platforms such as Asana, Airtable, Notion, or similar tools.
· Hands-on experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, or similar platforms to improve content development and workflow efficiency.
· Working knowledge of email marketing platforms, content management systems, social media management tools, and analytics platforms.
· Strong strategic thinking, political awareness, and professional judgment when working with executive leadership, media, elected officials, and community stakeholders.
Education
- Bachelor's degree in marketing, communications, public relations, journalism, or a related field. Advanced degree or equivalent professional experience welcome.
Compensation
Salary/exempt position starting at 95K annually. Benefits: position includes paid vacation, sick time, holidays, +100% employer paid medical, dental, and vision insurance. 3% retirement benefit employer contribution plus more.
Reports To: Chief Marketing & Communications Officer
Application
LAACC Contact: Carmen Torres, Human Resources Consultant
Submission Requirements: Cover Letter & resume, send to [email protected]
Job Type: Full-time
Pay: From $95,000.00 per year
Application Question(s):
- What's the best email to connect with you?
- How many years of professional experience do you have in marketing, communications, public relations, or brand strategy?
- How many years of work experience do you have with Strategic Communications?
Education:
Work Location: In person
