Job Title: Overnight Specialty Veterinary Client Services Representative (CSR)
Company: The Woodlands Animal Cancer and Referral Center
Location: Spring, TX
About Us:
The Woodlands Animal Cancer and Referral Center is a privately owned specialty hospital dedicated to advanced cancer care and specialty medicine. Alongside our Texas Medical Center location, our team continues to grow and is seeking experienced Client Services Representatives who thrive in a fast-paced specialty environment focused on exceptional patient care, client communication, advanced diagnostics, and collaborative medicine.
Our hospital specializes in medical oncology, surgical oncology, and advanced specialty medicine. While we are not a traditional emergency hospital, we are expanding services with the upcoming launch of our overnight urgent referral program focused on oncology-referred and established patients requiring urgent medical evaluation, hospitalization, and overnight monitoring.
Job Description:
The Overnight Specialty Client Services Representative (CSR) plays a vital role in supporting overnight hospital operations by serving as a primary point of contact for clients, referring veterinarians, and the medical team. This position is responsible for coordinating communication, assisting with urgent referral workflow, supporting hospitalized specialty patients, and helping create a calm, compassionate, and professional client experience during emotionally difficult and medically urgent situations.
The ideal candidate thrives in a fast-paced specialty environment and is able to set a positive tone while managing appointments, expediting requests, and serving as a liaison between clients and the medical team. Strong interpersonal skills, emotional intelligence, empathy, attention to detail, and the ability to remain calm under pressure are essential.
Qualifications:
- Previous veterinary CSR experience required
- Specialty, emergency, or advanced GP experience preferred
- Experience with veterinary practice software and merchant processing systems preferred
- Strong communication and multitasking abilities
- Comfortable working overnight shifts in a specialty hospital environment
- Dependable, organized, and able to prioritize tasks independently
- Ability to work collaboratively with ICU, surgery, oncology, and overnight teams
Ideal Candidate:
- Compassionate and client-focused communicator
- Calm under pressure and able to navigate emotional conversations professionally
- Highly detail-oriented and organized
- Comfortable working in a fast-paced specialty hospital environment
- Strong team player with a positive attitude
- Passionate about exceptional client and patient care
Job Type:
- Full-Time
- Overnight shifts
- Minimum 10-hour shifts
- Overtime opportunities available
Education:
- High school diploma or equivalent required
Benefits Include:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) with matching
- Paid time off
- Employee Assistance Program (EAP)
- Employee pet discount
- Professional development assistance
- Short- and long-term disability
Why Join Our Team?
- Privately owned specialty hospital
- Collaborative and supportive team culture
- Opportunity to grow within specialty veterinary medicine
- Exposure to advanced oncology, surgery, and ICU cases
- Strong focus on patient care, client experience, and professional development
Company Website: https://pearlandvetreferral.com/
Company Facebook Page: facebook.com/pearlandvetreferral
Benefit conditions: Only full-time employees eligible
Work Environment: In person only, no remote work
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Veterinary: 3 years (Required)
- Medical receptionist: 1 year (Required)
- Veterinary clinic: 3 years (Required)
Ability to Relocate:
- Spring, TX 77380: Relocate before starting work (Required)
Work Location: In person
