JOB DESCRIPTION
Medical Assistant (OB-GYN & Internal Medicine)
Home Base Site + Float Support | Clinical Role with Clerical/Front Desk Coverage as Needed
Employment Type: Full-Time / Part-Time (based on clinic need)
Locations: Queens, Long Island (home base assigned; occasional float support may be required)
Reports To: Nurse Manager, Practice Manager
TRUE HEALTH NY is a multi-site outpatient medical group providing OB-GYN/Women's Health and Internal Medicine/Primary Care services across New York. We are committed to equitable, high-quality, patient-centered care and efficient clinic operations.
The Medical Assistant (MA) is a key member of the care team responsible for supporting providers and nursing staff in delivering high-quality clinical care. This position is primarily clinical, with clerical and front desk coverage responsibilities as needed to support patient flow and clinic operations.
The MA will be assigned a home base location and may be asked to float to other sites occasionally based on staffing and operational needs.
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Room patients efficiently; support a busy outpatient schedule and maintain clinic flow.
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Obtain and document vital signs, chief complaint, medications, allergies, and relevant history in the EMR.
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Prepare patients for provider visits and ensure readiness for exams and procedures.
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Assist providers with OB-GYN and Internal Medicine care, including (as applicable):
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Pap smears, pelvic exams, prenatal visits, and chaperoning sensitive exams.
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Injections/immunizations and TB testing (PPD) per protocol.
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EKGs and point-of-care testing (e.g., urine dip, urine pregnancy test).
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Specimen collection, labeling, handling, and preparing labs for pickup/processing.
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Provide patient education within scope (pre-test instructions, procedure expectations, follow-up steps).
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Maintain clinical supplies and exam rooms: stock rooms, rotate supplies, check expiration dates, and keep rooms clean and ready.
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Follow HIPAA, OSHA, infection control, and organizational policies at all times.
When patient volume or staffing requires, the MA may provide cross-coverage to support front office operations, including:
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Greet patients professionally and maintain a calm, respectful patient experience.
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Support check-in/check-out, patient registration updates, and demographic verification.
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Collect and verify insurance information; assist with eligibility verification as trained.
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Obtain signatures for required forms/consents and ensure documents are scanned into the EMR.
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Schedule appointments according to clinic guidelines and provider templates.
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Perform reminder calls, follow-up calls, and no-show outreach when assigned.
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Scan/fax/upload records and perform basic clerical tasks needed for daily operations.
Note: Front desk support is not the primary function of this role, but the MA must be willing and able to assist as needed to keep the clinic running smoothly.
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Work collaboratively with providers, nursing, ultrasound (if applicable), and front desk teams.
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Communicate clearly and respectfully with patients and coworkers.
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Support clinic opening/closing duties as assigned.
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Assist with quality initiatives, audits/logs, and workflow improvements as needed.
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Float to other locations periodically (Queens/Brooklyn/Long Island) based on business need.
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High School Diploma or GED.
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Graduate of an accredited Medical Assistant program and/or Medical Assistant certification (CMA/CCMA/RMA or equivalent).
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Current BLS/CPR certification (or ability to obtain within a specified timeframe).
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At least 1 year experience in a medical office/clinic setting (OB-GYN or Primary Care strongly preferred).
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Comfortable working in a fast-paced outpatient environment.
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Strong professionalism: reliable attendance, punctuality, respectful communication.
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Basic computer skills and comfort learning EMR systems.
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Experience in OB-GYN/Women's Health and/or Internal Medicine.
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EMR experience (eClinicalWorks or similar).
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Phlebotomy experience (if applicable to your sites).
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Bilingual (Spanish strongly preferred; other languages a plus).
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Experience supporting both clinical and front desk workflows in a high-volume clinic.
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Ability to stand/walk for extended periods and move between exam rooms.
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Ability to lift/carry typical clinical supplies.
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Comfort assisting with sensitive OB-GYN exams while maintaining privacy and professionalism.
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Patients are roomed on time; vitals and documentation are complete and accurate.
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Providers are supported efficiently during exams and procedures.
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Exam rooms are stocked, clean, and ready for the next patient.
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When covering front desk, check-in/check-out stays smooth and professional.
Equal Opportunity Employer: TRUE HEALTH NY provides equal employment opportunities without regard to race, color, religion, national origin, age, sex, disability, sexual orientation, gender identity, or any other protected status.
