Summary
The Server Repair Tech will be responsible for testing, trouble shooting, and replacement of parts on servers sent to SMS for diagnosis and repair.
Responsibility
- Daily Responsibilities – 90%
-
Inspect, test, and diagnose servers
-
Replace parts as needed
-
Conduct and analyze server stress tests
-
Document all symptoms, test results, and parts replaced in shop floor tool
-
Collaborate with motherboard repair, motherboard testing, QC, and inspections personnel
-
Provide back up for QC, inspection, and motherboard testing
-
Maintain parts consumption
-
Other duties as assigned by leadership
-
Team building & leadership – 10%
-
Maintain and nurture positive work environment
-
Work and collaborate with other teams such as warehouse, shipping, receiving, etc.
-
Follow process for system and parts managements
Other Personal Skills Required
-
Know basic server architecture
-
Know how to assemble components to make server functional
-
Run and understand testing diagnostics
-
Understand basic networking architecture
-
Understand basic error codes
-
Able to trouble shoot common server errors and issues
-
Motivated to solve problems
-
Interested in constantly learning about servers and networking
Education and Experience
-
Education – High school diploma or equivalent technical experience, certifications in Server support and architecture desired
-
Experience – troubleshooting and diagnosing servers, experience with computer tools such as email, spreadsheets, and call tracking or shop repair tools
-
Experience with replacing parts on servers
-
Experience with server configuration
-
Good written and verbal skills – needs to document errors and repairs
-
Industry/Environment: Prefer to have worked in a PC or server type of environment
- Must be able to identify and resolve problems in a timely manner.
SMS’s Competencies:
- Shows determination to achieve excellent results
- Committed to process improvement
-
Demands top performance
- Inspires commitment
Physical Demands
-
While performing the duties of this job, the employee is constantly required to sit and stand for long periods of time.
-
Employee must be able to lift objects approximately up to 30lbs
- Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
Working Conditions
-
Must be able to tolerate moderate to high noise level in a warehouse environment
-
Must be able to work in (hot or cold) weather conditions
SMS InfoComm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
