About the Role
We are seeking a detail-oriented Service Operations Coordinator to manage the lifecycle of high-volume commercial maintenance requests. You will serve as the central point of contact for our field technicians and clients, ensuring seamless communication and accurate documentation within our service management platforms.
Responsibilities-
Oversee the end-to-end lifecycle of service requests, ensuring timely acknowledgment and adherence to client-specific requirements.
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Act as the primary liaison between field personnel and facility managers to facilitate efficient scheduling and status updates.
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Drive operational efficiency by monitoring work order progress and proactively resolving bottlenecks or documentation gaps.
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Ensure all service data, including labor logs, material usage, and site photos, is captured accurately to meet billing and compliance standards.
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Manage high-volume queues, prioritizing urgent tasks to meet strict service level agreements and project deadlines.
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Maintain data integrity by synchronizing records across multiple digital service platforms and internal systems.
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Support the operations team with administrative tasks, including quote tracking and final service report preparation.
Qualifications-
3+ years of experience in dispatching, service coordination, or high-volume work order administration.
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Proven ability to manage competing priorities in a fast-paced, deadline-driven environment.
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Strong proficiency in digital work order management systems and data entry.
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Excellent verbal and written communication skills for professional client interaction.
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Demonstrated ability to follow through on tasks independently to ensure project completion.
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Direct experience with Corrigo, ServiceChannel, or similar facility management software.
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Background in trade-related industries such as HVAC, plumbing, or electrical services.
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Technical proficiency with Google Workspace and spreadsheet management.
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Bilingual communication skills.
