Sunrise Property Management Group, Inc. is seeking an experienced HOA Administrative Assistant / Community Association Assistant to join our team.
HOA EXPERIENCE IS REQUIRED.
Applicants without prior homeowners association (HOA) or community association management experience will not be considered.
Position Overview
This position is heavily focused on HOA violations, homeowner communication, customer service, and administrative support for our community association management team.
We are looking for someone who already understands the HOA environment and can confidently communicate with homeowners, Board members, vendors, and managers while maintaining professionalism—even when conversations are difficult.
Primary Responsibilities
- Process and track HOA violations from initial notice through resolution
- Prepare violation letters, courtesy notices, hearing notices, and follow-up correspondence
- Review violation photographs and inspection reports
- Maintain accurate violation histories and account notes
- Track compliance deadlines and follow up on unresolved violations
- Respond to homeowner phone calls and emails regarding violations, rules, parking, architectural matters, and general HOA questions
- Explain HOA procedures professionally without arguing with homeowners
- Escalate sensitive or disputed matters to the Community Manager
- Assist with homeowner hearings and violation documentation
- Maintain organized electronic records and correspondence
- Assist managers with day-to-day HOA administrative tasks
- Provide excellent customer service to homeowners and Board members
- Follow up on homeowner requests and ensure issues do not fall through the cracks
REQUIRED EXPERIENCE
Previous HOA / Community Association Management experience is required.
Candidates should already be familiar with:
- HOA violations and enforcement procedures
- CC&Rs and Rules & Regulations
- Homeowner correspondence
- Board and homeowner communications
- Violation hearings
- Architectural requests
- Parking and common-area rules
- HOA management software and homeowner account notes
- Working in a fast-paced community management environment
Property management experience involving only apartments, rentals, or commercial properties does not substitute for HOA experience.
What We're Looking For
The right candidate is:
- Extremely organized
- Professional on the phone and by email
- Comfortable dealing with upset or frustrated homeowners
- Able to enforce procedures while still providing excellent customer service
- Detail-oriented and consistent with follow-up
- Able to write clear and professional correspondence
- Comfortable managing multiple communities and deadlines
- Able to work independently while supporting multiple Community Managers
- Positive, dependable, and team-oriented
- Familiar with the unique relationship between homeowners, Boards of Directors, management, and governing documents
Qualifications
- Minimum 1 year HOA/community association management experience preferred
- Prior HOA administrative, assistant manager, compliance, or community management experience strongly preferred
- Strong written and verbal communication skills
- Strong computer and data-entry skills
- Experience with HOA management software preferred
- CINC Systems experience is a plus
- CCAM/CACM education or credentials are a plus, but not required
Important
Please apply only if you have direct HOA or Community Association Management experience.
We are specifically looking for someone who understands HOA operations and can step into a role involving violations, homeowner communication, compliance tracking, and customer service without needing to learn the HOA industry from the beginning.
Job Type: Full-Time
Industry: HOA / Community Association Management
Position: HOA Administrative Assistant / Community Association Assistant
Pay: $22.00 - $25.00 per hour
Work Location: In person
