Overview
We are seeking a motivated and technically minded professional to support ShareCRM implementation projects and help clients succeed with our platform. This role is well-suited for candidates who bring a strong technical foundation and a hands-on problem-solving mindset.
Key ResponsibilitiesImplementation Phase
- Support end-to-end implementation projects, from kickoff to go-live
- Assist in discovery sessions to understand client business processes and requirements
- Help develop and maintain project plans, timelines, and deliverables
- Coordinate with technical teams on configuration, customization, and data migration tasks
- Prepare and deliver training sessions for client teams
- Create implementation documentation, user guides, and training materials
- Participate in system testing and validation activities
Required Qualifications
- 1–2 years of experience in software implementation, project coordination, or related roles; Master’s graduates with relevant internship or hands-on project experience are welcome to apply
- Hands-on technical background required — proficiency in programming or AI-assisted coding (vibe coding); comfortable digging into technical details and troubleshooting independently
- Bachelor’s degree in Computer Science, Information Systems, or a technical discipline required; Master’s degree preferred
- Strong organizational and time-management skills; proven ability to work autonomously and stay on track without day-to-day supervision in a fully remote environment
- Strong self-learning ability and intellectual curiosity — able to independently research unfamiliar domains, dig deep into complex problems, and ramp up quickly on new technology
- Ability to manage multiple concurrent projects and priorities without losing attention to detail
- Excellent communication skills, both written and verbal — proactive in sharing updates, flagging blockers, and maintaining visibility across a distributed team
- Willingness to travel to client sites as needed
- Professional working proficiency in both English and Mandarin Chinese required — ability to communicate clearly with clients, internal teams, and stakeholders in both languages
Preferred Qualifications
- Experience with CRM, ERP, or SaaS platforms
- Familiarity with project management tools and methodologies
What We Offer
- Competitive compensation package (Base Salary + Bonus)
- Equity package in a high-growth company
- Comprehensive health, dental, and vision insurance
- 401(k) matching
- Latest technology and tools needed for success
- H-1B visa sponsorship available
Location
This is a fully remote position. Candidates must be based in the New York, New Jersey, or Houston metro areas (Eastern or Central Time Zone). Periodic travel to our Santa Clara or New York office and client sites is expected.
About Us
Founded in 2011, ShareCRM is a new generation CRM connecting businesses with customers, partners, and employees. With over 1,000 employees worldwide and trusted by 6,000+ large and medium-sized companies, ShareCRM enables better engagement with customers and drives revenue growth. ShareCRM’s lead investors include IDG Capital, Northern Light Venture Capital, and Kingdee International. ShareCRM is growing globally and expanding the team in North America.
ShareCRM is a global late-stage pre-IPO technology company expanding its recently established North America business. As an expansion team, we welcome candidates who can apply their start-up mentality to help build out a new business on the foundation of a proven model.
Pay: $82,204.79 - $98,999.31 per year
Benefits:
Work Location: Remote
