Our Mission: We create a nurturing healthcare experience, empowering patients by providing a physician led ecosystem based on a foundation of Science, Technology, Faith, and Compassion.
SUMMARY:
The Facility Navigator role refers to supporting staff that will become the main point of contact between the designated facility (Skilled Nursing Facility) and Home Physicians Group.
QUALIFICATIONS & ATTRIBUTES:
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High school diploma or GED.
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Medical Assistant Certification with license number or experience:
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1 year of previous medical assistance experience.
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2 years of previous medical assistance experience if uncertified.
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Post high school education is advantageous.
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Proven experience working in a medical setting including knowledge of:
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Medical Terminology
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EMR systems
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Basic pharmacology
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Proficient in Microsoft Office applications (Word, Excel, Outlook).
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The ability to type and file accurately.
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Strong communication, interpersonal and presentation skills.
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Good computer and electronic record skills.
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Excellent organizational skills.
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Aptitude in problem-solving, critical thinking, and decision-making.
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Outstanding time management skills.
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Excellent written and verbal communication skills.
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Strategic thinking and analytical skills.
MAJOR AREAS OF RESPONSIBILITY:
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Live and practice the Mission of HPG by providing quality patient care.
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Provide quality customer service and communicate on a regular basis with the designated facility staff.
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Maintain a healthy professional relationship with clinical management and rounding providers.
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Communicate on a regular basis with clinical management and rounding providers.
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Ability to properly communicate with schedulers to ensure patients clinical status are up to date and providers visits are appropriate for their encounter types and reasons for visits (as needed).
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Ability to properly communicate with medical record specialists and case management in order to comply with patient’s record updates and continuity of care.
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Ensures proper documentation for patients’ visits, including but not limited to completing the face-sheet portion, which includes:
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Current medications
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Past medical history
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Social History
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Surgical History
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Allergies
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Code Status
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Vitals
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ICD-10 codes and diagnosis
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Assist providers in conducting Annual Wellness Exam and MIPS visits questionnaires.
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Ability to utilize multiple EMR systems, including medical AI programs, in order to record the most accurate documentation.
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Demonstrates adherence to HIPAA confidentiality standards.
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Coordinates and establishes a professional relationship with facility staff and patients to properly capture patient’s demographic, insurance data, health records, diagnostic results, and any pertinent information.
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Ensure all patients’ needs are addressed by our medical providers.
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Communicates and establishes interpersonal relationships with patients, patients’ families and LOAs.
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Communicate basic clinical information to staff and patients.
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Updates patients’ health record on a regular basis, including diagnostic results, clinical reports, medication changes, etc.
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Ability to capture vital signs as needed.
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Follow up with proper prescription refills procedures.
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Ability to monitor and follow up patient medical condition changes, by recognizing and reporting acute abnormal findings.
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Ensure all pertinent information including diagnostic results and reports are available for providers to review.
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Ability to recognize and promptly respond to urgent/emergent situations on a proper matter.
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Demonstrates adherence to Chronic Care Management standards and expectations.
