We are looking for a very customer service, detailed oriented Front Desk Supervisor that is willing to go above and beyond for our Guests. This position does involve both day and evening and occassional over night shifts, weekends and holidays. Must have open availability. Willing to work shifts for call outs and during vacations.
Job Summary
We are seeking a dynamic and energetic Front Desk Supervisor to lead our front desk team and ensure exceptional guest experiences. In this vital role, you will oversee daily operations at the front desk, manage guest check-in and check-out procedures, and coordinate with various departments to deliver seamless service. Your leadership will set the tone for a welcoming environment, uphold hotel standards, and resolve guest inquiries promptly. This position offers an exciting opportunity to showcase your hospitality management skills while fostering a positive atmosphere for both guests and team members.
Responsibilities
- Supervise front desk staff, providing training, guidance, and performance feedback to ensure high-quality guest service.
- Oversee guest check-in and check-out processes using property management systems (PMS) such as OPERA or similar platforms.
- Handle guest inquiries, complaints, and requests with professionalism and a solutions-oriented approach.
- Manage multi-line phone systems, ensuring clear communication and efficient call handling with excellent phone etiquette.
- Coordinate reservations, modifications, cancellations, and special requests through hospitality reservation systems.
- Enforce hotel policies and emergency procedures to maintain safety and security for guests and staff.
- Assist with night audit procedures, balancing accounts and preparing reports to support financial accuracy.
- Foster guest relations by providing personalized service, addressing concerns proactively, and ensuring memorable stays.
- Collaborate with housekeeping, maintenance, and other departments to resolve issues swiftly and maintain operational excellence.
- Maintain detailed records of guest interactions, incidents, and operational activities to support continuous improvement.
Qualifications
- Proven experience in hospitality management or hotel front desk operations; previous supervisory experience is preferred.
- Strong knowledge of property management systems (PMS), especially OPERA or similar platforms.
- Multilingual or bilingual abilities are highly desirable to enhance guest communication across diverse populations.
- Exceptional customer service skills with a focus on problem-solving and client communication.
- Familiarity with hotel emergency procedures, night audit processes, and resort operations is advantageous.
- Excellent phone communication skills with proficiency in multi-line phone systems and phone etiquette.
- Ability to manage multiple priorities efficiently in a fast-paced environment while maintaining attention to detail.
- Hospitality experience in resort settings or large-scale hotels is a plus; previous work with hotel management software is preferred.
Join us as a Front Desk Supervisor where your enthusiasm for hospitality will inspire your team and create unforgettable experiences for our guests!
Pay: $20.00 - $21.00 per hour
Work Location: In person
