Front Office Coordinator
North Georgia Audiology & Hearing Aid Center is an established, locally owned hearing healthcare practice dedicated to providing exceptional patient care throughout North Georgia. We are currently seeking a Front Office Coordinator to join our team at our Johns Creek location.
If you enjoy helping others, thrive in a fast-paced environment, and want to be part of a compassionate healthcare team, we'd love to hear from you. This is more than a job—it's an opportunity to build a rewarding career with a growing organization that values its employees and the patients we serve.
Position Summary:
As our Front Office Coordinator, you will play a vital role in creating an outstanding patient experience. You will often be the first point of contact for our patients, setting the tone for every visit through exceptional customer service, professionalism, and compassion.
The ideal candidate is organized, detail-oriented, enjoys multitasking, and is comfortable working with technology while providing excellent service to patients of all ages.
Responsibilities:
- Greet and check in patients with professionalism and warmth.
- Answer incoming phone calls and assist patients with scheduling appointments.
- Verify insurance benefits and obtain necessary patient information.
- Process patient check-in and check-out procedures.
- Communicate effectively with providers and other team members.
- Maintain accurate patient records within our electronic medical record system.
- Provide administrative support to our audiologists and clinical staff.
- Assist patients with questions regarding appointments, paperwork, and office procedures.
- Perform additional front office duties as needed to ensure efficient daily operations.
Qualifications:
- Previous medical office or healthcare experience is strongly preferred.
- Excellent customer service and interpersonal communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Proficiency with Microsoft Windows, Word, Outlook, and general computer applications.
- Positive attitude, dependable work ethic, and willingness to learn.
- Compassion and patience when working with individuals experiencing hearing loss.
What We Offer:
- Competitive compensation based on experience
- Annual performance/end-of-year bonus
- 401(k) with company matching
- Health insurance
- Dental insurance
- Vision insurance
- Paid Time Off (PTO)
- Monday-Friday schedule (No evenings or weekends)
- Supportive team environment
- Opportunities for professional growth and long-term career development
If you are passionate about providing exceptional customer service and want to make a meaningful difference in the lives of patients every day, we encourage you to apply. We look forward to welcoming the next member of our team!
Job Type: Full-time
Schedule: Monday-Friday
Work Location: In person
Job Type: Full-time
Pay: $38,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
