The Donation Manager supports store leadership in planning, implementing, and overseeing merchandise processing and daily retail operations. This role works closely with the Store Manager to ensure that store policies, procedures, and operational standards are executed effectively, fostering a productive and customer-focused environment. The Donation Manager helps drive operational efficiency, high-quality service, and a positive shopping experience for every customer. This position reports to the Store Manager, who evaluates performance annually.
As the Donation Manager, you must embody the Goodwill Mission to: “Empower people to achieve their most abundant life” and uphold the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.
Compensation:
$47,300
Responsibilities:-
Maintain a safe and secure work environment by enforcing safety protocols and proactively working to minimize internal theft and shoplifting
- Communicate any operational issues, challenges, or observations to the Store Manager and District Manager, providing insight and recommendations for corrective actions or improvements, and collaborate to develop and implement action plans to resolve issues
- Recruit, hire, train, and manage staff while ensuring adherence to company policies and procedures, holding team members accountable for performance and conduct
- Regularly review and analyze store sales, payroll, and other operational expenses to ensure financial goals are met while maintaining cost control and profitability
- Perform additional duties as assigned by the supervisor
Qualifications:-
Proven experience managing production or donation operations in fast-paced environments, with a focus on improving systems and driving efficiency
- Clear communicator, able to present complex ideas and collaborate across teams
- Effective team leader, motivating and empowering individuals to meet goals while fostering accountability and continuous improvement
- Strong problem-solving abilities, tackling challenges with creative and practical solutions
- Adaptable, comfortable adjusting strategies to meet evolving needs and new technologies
About Company
At Goodwill Industries - Northern Indiana/Southern Michigan, our mission extends beyond providing job opportunities and community support. We are driven by a passionate commitment to creating an environment where innovation, enthusiasm, and collaboration flourish.
We believe that our success stems from the vibrant, people-focused culture we cultivate. Our team is dynamic, energetic, and dedicated to making a real difference. We celebrate creativity and value those who bring a positive, engaging presence to everything they do. Here, you’ll find a place where your ideas are encouraged, your voice is heard, and your influence has the power to inspire and effect meaningful change.
Join us at Goodwill Industries, where you’ll be part of a forward-thinking team that values your unique strengths and contributions. Here, you’ll find a workplace that not only aligns with your values but also empowers you to lead, innovate, and thrive.
