Manager, Resident Experience
Location: Santa Fe, NM
Full-time: | Days
Salary Range: $70k - $85K - DOE
Who We Are
At El Castillo Life Plan Community, we offer a unique opportunity to be part of a mission-driven team providing high-quality care to older adults in a supportive, team-oriented environment. We are Santa Fe’s first and only Life Plan Community, offering independent living, assisted living, memory care, and intermediate nursing care on one beautifully maintained campus.
What You’ll Do
As a Manager, Resident Experience at El Castillo, you’ll play a key role in leading the resident experience across both El Castillo communities, focusing on activities, fitness, and events . Responsibilities include, however are not limited to:
- Provides pro-active, service-oriented communication with all residents.
- Implements a standardized system across the organization for resident concerns and complaints.
- Responds promptly and efficiently to inquires and complaints with a focus on resolution.
- Works collaboratively with representatives from both communities to plan resident events and programs based on resident requests and interests.
- Collaborates with Resident Association Committees to gather feedback, understand resident preferences and incorporate resident suggestions into events and programming.
- Tracks key performance indicators (KPI's) that measure resident engagement and partricipation in the programs and events offered.
What We Offer
Robust Benefits Package: Health, FSA (Flexible Spending Account) Dental, Vision, Life insurance, 403b/Retirement, Holiday Pay, Vacation, Sick, and Float time.
On-Site Parking.
A Positive Work Culture grounded in respect, teamwork, and appreciation.
What You Bring
- Valid Driver's License
- Bachelor's Degree in Health Promotion, Recreational Therapy, Public Health or related field preferred.
- 5 years of management experience.
- 3-5 years hospitality, senior living and event planning preferred.
- Experience and or knowledge of the 7 dimensions of wellness.
We’re proud to be Santa Fe’s premier Life Plan Community, offering not just care but community, connection, and purpose for residents and staff alike. Our nurses are trusted, respected, and supported. Come join a team where your work truly matters—to your residents, your team, and your own professional growth.
El Castillo is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time Exempt
Pay: From $70k annually DOE
Job Type: Full-time
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Education:
Experience:
- Hospitality: 3 years (Preferred)
- working with seniors: 3 years (Preferred)
- Management: 5 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Santa Fe, NM 87501 (Required)
Work Location: In person
