Want to join a WINNING AUTOMOTIVE TEAM?
Reliable Nissan is looking for Sales BDC professionals to work in a small team environment. Each individual is responsible for answering inbound phone calls/internet inquiries in a timely manner while working to complete assigned customer sales related outbound calls. Candidates should be very comfortable with standard computer tasks as well as the willingness to learn specific operating programs.
BDC stands for Business Development Center, a specialized department in car dealerships that manages customer inquiries, lead follow-ups, and appointment scheduling to maximize sales and service opportunities.
Located near the intersection of Coors and Eagle Ranch Road!
Job Description/Responsibilities:
- Maintains a prospect development system
- Handle all incoming web leads to sales department
- Maintains a general understanding of the repair process and explains the process to our customers
- Addresses customer concerns and issues or escalates them as needed
- Coordinates questions and issues with the appropriate department personnel
- Directs customers to the appropriate department or point-of-contact
- Ensures all sales targets are met or exceeded
- Provides timely and accurate reports on service activities as needed
- Approaches, greets, and offers assistance or direction to any customer
- Provides electronic and phone customer service assistance
- Schedule appointments per procedures
- Follows up after customer visit to ensure customer satisfaction
- Maintains customer information into the designated software system
Qualifications (Education, Experience, Certifications, Licenses):
- Prior sales, call center, or BDC experience
- Excellent communication and customer service skills
- Bi-lingual is always a plus!
- Excellent customer service focus
- Strong computer & phone skills (E-Leads, Reports, Internet, MS Outlook, CRM)
- Professional appearance and work ethic
- Willing to adapt to ever changing environment, technology, and processes
- Team player
- Self-motivated, goal oriented, and ability to work within a fast paced environment
- Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)
- All potential employees must pass pre-employment testing including a background check and drug screen
Benefits:
- Fast paced work environment
- Paid training and development
- Career growth opportunities
- Medical and dental coverage available
- Paid vacation
- 401(k)
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
Work Location: In person
