Operations Manager (Balloon & Events)
Hi! We’re Memo Balloons (memoballoons.com) — a fast-growing balloon delivery & decor company based in Downtown Manhattan.
Over the past 3+ years, we've delivered thousands of balloon arrangements across NYC, from birthday surprises and hotel room decorations to large corporate installations for some of the city's leading brands and venues.
We're looking for an organized, proactive Operations Manager to become the main point of contact for our customers and help keep our daily operations running smoothly. If you love fast-paced environments, enjoy solving problems, and take pride in delivering outstanding customer experiences, we'd love to meet you.
What You'll Do
- Respond to customer inquiries via email, phone calls, and text messages
- Guide customers through the ordering process and help them choose the best balloon decor for their event
- Coordinate daily deliveries and installations with our drivers and balloon artists
- Monitor delivery quality and ensure every order meets our standards
- Resolve customer issues and handle objections professionally
- Keep projects organized and ensure orders are completed accurately and on time
- Work closely with the founders to improve operations and customer experience
You'll Thrive in This Role If You:
- Have experience in customer service, account management, or project coordination
- Have experience managing projects independently from start to finish
- Have experience coordinating or leading a small team
- Speak and write fluent English
- Stay calm under pressure and enjoy multitasking
- Are highly organized, detail-oriented, and proactive
- Enjoy communicating with people and solving problems
- Speaking Russian language is a plus
- Balloon industry or event industry experience is a big plus
Schedule
- Primarily Monday–Friday
- We'll start with a part-time training period, transitioning into a full-time position within approximately one month
Compensation & Benefits
- $20–30/hour, depending on experience
- Opportunity to earn sales commission as you grow into the role
- A cozy office in the heart of Wall Street, steps from multiple subway lines
- The opportunity to grow with a rapidly expanding business and take on increasing leadership responsibilities
- A supportive, small-team environment where your ideas can have a real impact
If you're excited about building systems, delivering exceptional customer service, and helping grow a creative NYC business, we'd love to hear from you.
To apply, please email [email protected] with the subject line:
"Memo Balloons Operations Manager – Application"
Please include a short introduction about yourself and tell us about your relevant customer service, operations, or project management experience.
Pay: $20.00 - $30.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- Why are you interested in joining our team?
Education:
Experience:
- Management: 2 years (Required)
Language:
- English (Required)
- Russian (Preferred)
Shift availability:
Ability to Commute:
- Manhattan, NY 10004 (Required)
Work Location: In person
