ob Description: Client Service Representative (CSC) at Bliss Animal Hospital
Culture: At Bliss Animal Hospital, we're dedicated to cultivating a veterinary practice where passion, compassion, and excellence converge. We believe in empowering our team members to achieve their best and take pride in our dynamic, non-corporate environment. In a world increasingly dominated by corporate consolidators in the veterinary field, we stand out as a DVM-owned clinic that values the well-being of our staff and the exceptional care we provide to our patients.
We embrace training, technology, treatments, and protocols, but our true magic lies in the profound difference we make in the lives of our clients and their pets. Join us at Bliss Animal Hospital, where we'll make a meaningful difference in the lives of countless pets.
Job Title: Client Service Representative (CSC)
Job Duties and Responsibilities:
As a Client Service Representative at Bliss Animal Hospital, you play a vital role in creating a positive and welcoming experience for our clients and their pets. Your responsibilities include:
- Customer Service: Greet visitors with warmth and professionalism, answer telephones promptly, and guide clients and their pets to examination rooms.
- Appointment Management: Efficiently schedule and confirm appointments, ensuring a smooth flow of clients throughout the day.
- Communication: Initiate outbound calls for follow-ups and reach out to prospective clients to provide information about our services and offerings.
- Fee Presentation: Present and explain fees for services, medications, and treatments, and process payments accurately and efficiently.
- Product and Service Recommendations: Offer informed recommendations to clients for products and services, including prescriptions, based on their pets' needs.
- Client Education: Answer clients' questions about our products and services, providing education on general animal husbandry and non-medical pet care, such as heartworm prevention, housebreaking, and flea & tick control.
- Record Keeping: Update and maintain accurate records of patients, ensuring all necessary details are logged in the system
- Additional Tasks (cross training): Undertake assigned duties, including providing backup support of the medical team on patient care.
- Ensure client-facing areas: including reception, exam rooms, and restrooms, are kept clean, organized, and fully stocked with necessary supplies such as paper towels, soap, and other essentials.
Required Qualifications:
To succeed in this role, you should possess the following qualifications:
- Prior face-to-face customer service experience in a veterinary setting.
- Compassion for pets and people, along with an understanding of others' reactions and emotions.
- Proven decision-making skills, enabling you to choose the most appropriate course of action.
- The ability to integrate new information into problem-solving, staying current with our evolving practices.
- Physical ability to lift up to 50 lbs. and handle potential hazards associated with pets, including allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.
- Ability to work on a computer for extended periods of time.
- Ability to be comfortable around animals, including dogs and cats.
- Strong mental and language skills, including reasoning, mathematics, reading, writing, and proficiency in the English language.
- Ability to work in a moderately noisy environment.
- Good hand-eye coordination and arm-hand-finger dexterity, as well as the ability to use a keyboard and operate equipment.
- Ability to work safely with animals that may bite or scratch, and with anesthesia, radiation, biological hazards, and medication.
Qualifications:
- High School Diploma or equivalent
- Veterinary clinic experience (1-3 years) and familiarity with medical terminology
The following qualifications would be a plus:
- Spanish-speaking proficiency
- Experience with EzyVet Practice Management Software
Compensation: Hourly wage ranging between $20 and $22, based on experience and other relevant coursework or certifications.
Benefits:
At Bliss Animal Hospital, we value our team members and offer a comprehensive benefits package for full-time employees, including:
- Health, vision, and dental insurance.
- 401(k) retirement plan.
- Paid time off (PTO) for vacations and personal days.
- Discounts on pet care services.
- Ongoing professional development opportunities.
- A non-corporate, collaborative work environment that values your contributions and well-being.
Working Conditions:
- Work Location: In-person at Bliss Animal Hospital in Orange County, CA.
- Job Types: Full-time
- Schedule: 8 hour shifts. (Mon-Friday)
Join Our Team:
If you're a compassionate animal lover with exceptional customer service skills, we invite you to join the Bliss Animal Hospital family. Help us create a welcoming and caring environment for our clients and their pets and make a profound difference in the lives of both animals and their owners.
Apply now and be part of a team that's dedicated to providing exceptional veterinary care in a nurturing, non-corporate setting. At Bliss Animal Hospital, we're not just a clinic; we're a family.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 35-40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
