In this position you will:
- Greet customers immediately with a friendly and sincere welcome. Use a positive voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by obtaining data from the guest and/or reservation. Input information. Confirm pertinent information, including number of guests, room preference, special requests and departure date.
- Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
- Post charges and close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
- Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.
Great Opportunity to work at a brand-new property!
Job Type: Full-time
Pay: $15.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Can work weekends including Sundays?
Experience:
- Front Desk: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Woodson Terrace, MO 63134 (Required)
Work Location: In person
