The Senior Customer Account Manager will support an integrated customer account management program that serves current and prospective Government tenants. This role is responsible for building and maintaining strong customer relationships, coordinating services across multiple organizations, managing tenant requirements, and ensuring the successful delivery of customer support services. The selected professional will serve as a critical liaison among tenant organizations, service providers, and Government stakeholders while promoting exceptional customer service and operational excellence.
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Evaluate amenity spaces and services and collect requirements from building owners and tenants through a structured, collaborative process.
- Recommend improvements and optimization strategies for shared conference and meeting spaces, including audio/visual and technology enhancements.
- Provide audio/visual, technology, and concierge support for conferences, meetings, events, and forums.
- Coordinate and integrate services delivered by multiple providers to ensure seamless customer experiences.
- Schedule and coordinate the use of building amenities and shared spaces, including conference rooms, hearing rooms, and auditoriums.
- Conduct ongoing demand and capacity analyses to improve utilization and service delivery.
- Develop service descriptions, operating procedures, and tenant guidance materials.
- Establish and maintain performance measures for amenity services.
- Support logistics operations, documentation efforts, training activities, and technology-enabled workplace services.
Four (4) years of experience in logistics, tenant services, concierge services, audio/visual support, technology support, or workplace services support.
- Experience coordinating activities among multiple organizations and managing time-sensitive actions.
- Strong documentation, communication, and customer service skills.
Amenity services management and coordination
- Meeting and event support
- Audio/visual and workplace technology support
- Shared space scheduling and coordination
- Logistics and operational support
- Performance measurement and service improvement
- Process documentation and procedure development
- Customer service and stakeholder engagement
- Cross-organizational coordination
- Demand and capacity planning and analysis
Since its establishment in 2000, TeleSolv Consulting has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks.
About TeleSolv:
Join the TeleSolv Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by Inc.com. Since its founding in 2000, TeleSolv has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks. TeleSolv offers excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company paid life, short-term and long-term disability insurance, employee assistance program, and matching 401(k) plan.
Background Investigation:
This position requires that you obtain a background investigation. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government has varying tolerances, with mitigating circumstances, for issues in all of the categories. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness.
TeleSolv Consulting is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, pregnancy, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
