Customer Relations Specialist
Position Overview
We are looking for a dependable and relationship-focused Customer Relations Specialist to support our clients and internal teams.
In this role, you will manage customer accounts, respond to questions, resolve issues, and help ensure clients receive clear, timely, and professional service. You will also work closely with sales, marketing, and other departments to coordinate solutions and improve the overall customer experience.
The ideal candidate is organized, comfortable managing multiple priorities, and confident communicating with both clients and coworkers.
Key Responsibilities
- Serve as a primary point of contact for assigned clients and maintain strong, professional relationships.
- Respond to customer questions and concerns in a timely and thoughtful manner.
- Manage client information, communication history, and account activity using Salesforce or a similar CRM platform.
- Coordinate with sales, marketing, operations, and other internal teams to address customer needs.
- Process orders and account requests accurately and in accordance with company procedures.
- Identify opportunities to provide additional products or services when they align with the customer's needs.
- Track customer feedback, identify recurring issues, and recommend improvements to internal processes.
- Prepare reports and maintain accurate documentation related to customer accounts and service activity.
- Support projects and initiatives focused on improving customer satisfaction and retention.
Qualifications
- Previous experience in customer service, client relations, account management, or a similar role.
- Familiarity with Salesforce or another customer relationship management system.
- Strong written and verbal communication skills.
- Ability to manage multiple responsibilities while maintaining accuracy and attention to detail.
- Strong problem-solving skills and the ability to remain professional in challenging situations.
- Comfortable working across departments and coordinating with multiple team members.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Ability to review customer information and use data to support decisions and improve service.
What We’re Looking For
We are looking for someone who takes initiative, follows through, and understands the importance of providing a consistent customer experience. You should be approachable, organized, and comfortable working in an environment where priorities may shift throughout the day.
If you enjoy helping people, solving problems, and building lasting professional relationships, we encourage you to apply.
Pay: $25.64 - $31.54 per hour
Benefits:
- 401(k)
- 401(k) 3% Match
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Paid training
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in Madison, WI 53705
