Role summary:
The (USA) Manager, Operations leads multiple work streams within the operations organization by designing and executing project plans, managing timelines, and facilitating cross-functional collaboration. This role involves analyzing data to identify root causes, developing innovative solutions, and driving operational improvements that align with business objectives. The manager provides decision support through data interpretation and influences key stakeholders to enhance efficiency and meet performance goals. Additionally, this position oversees resource allocation, ensures compliance with company standards, and fosters continuous improvement to support overall business success.
About the team:
The Walmart+ Risk & Payments team safeguards the Walmart+ membership by ensuring secure, seamless, and scalable customer interactions. Collaborating with Product, Engineering, Operations, Analytics, and Customer Care, the team balances growth, customer experience, and risk management. It develops strategies, processes, and controls to maintain payment integrity, prevent fraud, and support new member experiences. This highly collaborative team works across the Walmart ecosystem to drive sustainable growth, maintain trust, and deliver value to members through effective project and operations management, clear communication, adaptability, and accountability.
What you'll do:
- Manage multiple operational work streams by designing project plans, organizing timelines, and facilitating stakeholder meetings to implement initiatives effectively.
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Develop and communicate project requirements, status updates, and resource allocations to ensure timely delivery and corrective actions.
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Analyze data to identify root causes, recommend solutions, and support decision-making aligned with business objectives.
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Collaborate cross-functionally to develop and improve processes, tools, and methodologies that enhance operational efficiency and reduce costs.
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Lead and mentor associates, fostering accountability, continuous learning, and adherence to company policies and ethical standards.
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Drive execution of strategies to meet performance metrics while maintaining a customer-focused approach.
What you'll bring:
- Proven experience in managing multiple operational work streams with strong project planning and execution skills.
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Ability to analyze data, identify root causes, and develop actionable solutions aligned with business objectives.
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Expertise in building and maintaining relationships with key stakeholders to drive collaboration and achieve results.
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Strong communication skills to effectively convey project status, timelines, and resource needs.
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Demonstrated leadership in mentoring, training, and developing team members to enhance performance.
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Accountability for meeting business goals through continuous process improvement and resource allocation.
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Adaptability to manage changing priorities and promote a culture of learning and innovation.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervising Associates
Masters: Economics
Project Management - Project Management Professional - Certification
1601 SE 10th St, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
