General Manager — Confidential Search | Aviation Services
Our client, a leading global aviation services provider, is seeking a General Manager. The company name will be disclosed to qualified candidates during the interview process.
Position Summary:
The General Manager plans, directs, and coordinates station activities to obtain optimum use of equipment, facilities, and personnel. This role works closely with airport management and senior leadership to drive operational performance, compliance, and profitability.
Key Responsibilities:
- Oversee all station operations, ensuring smooth daily activities
- Manage station personnel, including hiring, training, and performance management
- Coordinate with internal departments for seamless service delivery
- Ensure compliance with FAA, local regulations, and safety protocols
- Develop and manage station budgets and operational plans
- Monitor KPIs to track performance and implement improvements
- Manage customer relationship and operational expectations
- Ensure appropriate staffing during peak times
- Maintain relationships with airline partners, airport authorities, and stakeholders
- Manage inventory, equipment, and supplies for operations
- Ensure adherence to company policies, safety standards, and procedures
- Prepare and submit performance and compliance reports
- Recommend and manage capital expenditures for new equipment
- Ensure compliance with TSA and site-specific security plans
- Negotiate contracts with suppliers for equipment and materials
- Administer practices fairly, ensuring respect and professionalism for all
- Oversee requisitions for equipment and supplies within budget
Qualifications:
- 5 years of previous experience in airport operations, ground services, or a related field, with at least 2 years in a managerial or leadership role
- High school diploma or equivalent; Bachelor's degree preferred
- Strong leadership, organizational, communication, and problem-solving abilities
- Proven ability to manage teams and coordinate complex operations
- Solid understanding of FAA regulations and airport safety protocols
- Experience with budgeting and operational planning
- Valid driver's license; airport security badge or the ability to obtain one
- Ability to work irregular hours, weekends, and holidays
Preferred Skills:
- Experience managing airport or airline ground operations teams
- Strong ability to negotiate with vendors and suppliers
- Strong experience with cost control, capital expenditure recommendations, and financial reporting
- Focus on excellent service and complaint resolution
- Additional safety or airline-related certifications
- Ability to speak additional languages is a plus for passenger service coordination at stations with international clients
Job Type: Full-time
Pay: $105,000.00 - $120,000.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Relocation assistance
- Vision insurance
Application Question(s):
- Describe your hands-on experience in ground handling operations. Which functions have you directly managed or performed (e.g., ramp services, baggage handling, aircraft marshaling, pushback, deicing, cabin services, load control), and for how many years?
- Which aircraft types have you supported in a ground handling capacity? Please list both narrow-body (e.g., A320 family, B737) and wide-body (e.g., B777, B787, A330, A350) aircraft, and describe any differences in how you managed turnarounds for each.
- Do you have at least 2 years of experience directly managing teams in airport or ground services operations? If yes, what was the size of the team you managed and the scope of the operation (flights per day, airlines served)?
- Describe your experience ensuring compliance with FAA and TSA regulations in a station or ramp environment. Have you ever led or participated in a regulatory audit or safety investigation? What was your role and the outcome?
- This role requires working irregular hours, including weekends and holidays, and the ability to obtain an airport security badge (SIDA). Can you meet both of these requirements?
Work Location: In person
