About Us
Existential Insurance is a growing independent insurance agency committed to helping individuals, families, and businesses protect what matters most. We serve a diverse bilingual community and pride ourselves on delivering excellent customer service, operational excellence, and a people-centered culture.
We are seeking a strong, proactive, and highly organized General Manager / Operational CEO to lead daily operations, strengthen internal systems, support team growth, and help scale the company to the next level.
Position Summary
The General Manager / Operational CEO will oversee the agency’s day-to-day operations, team leadership, process implementation, and performance management.
This role is ideal for a leader who can balance:
- operational structure,
- people management,
- accountability,
- and business growth.
The ideal candidate is hands-on, results-driven, emotionally intelligent, and capable of leading a bilingual team in a fast-paced environment.
Key ResponsibilitiesLeadership & Team Management
- Lead and supervise sales, customer service, and operations teams.
- Develop accountability, communication, and performance culture.
- Conduct team meetings and leadership follow-ups.
- Support hiring, onboarding, coaching, and employee development.
- Resolve team conflicts professionally and effectively.
- Monitor team productivity and performance metrics.
Operations & Process Management
- Improve operational workflows and internal processes.
- Ensure compliance with company procedures and standards.
- Oversee daily reporting and operational tracking.
- Optimize customer experience and response times.
- Help implement and manage agency systems and technology platforms.
Business Growth & Performance
- Support sales growth and client retention strategies.
- Track KPIs and operational goals.
- Identify opportunities for operational efficiency and expansion.
- Analyze reports, performance metrics, and business trends.
- Collaborate with ownership on strategic planning and growth initiatives.
Qualifications
- 5+ years of leadership and operations management experience.
- Experience managing teams in insurance, financial services, or high-volume service businesses preferred.
- Strong organizational and problem-solving skills.
- Excellent communication and leadership abilities.
- Experience implementing systems, processes, and accountability structures.
- Bilingual (English/Spanish) strongly preferred.
- Independent insurance agency experience is a plus.
Desired Skills & Traits
We are looking for someone who is:
- Proactive and solutions-oriented
- Highly organized
- Strong in leadership and team development
- Emotionally intelligent
- Accountable and results-driven
- Professional and adaptable
- Able to create structure and operational stability
- Comfortable making decisions in a fast-paced environment
Success Metrics (KPIs)
- Team productivity and accountability
- Customer service performance
- Client retention
- Operational efficiency
- Sales growth support
- Process compliance
- Team development and workplace culture
Compensation & Benefits
- Competitive base salary
- Performance-based bonuses
- Growth opportunities within the company
- Leadership role with high impact
- Supportive and collaborative work environment
To Apply
Please submit:
- Your resume
- A brief cover letter describing your leadership and operations experience
- Any relevant insurance or management certifications
We are looking for a leader who can help bring structure, growth, and operational excellence to our organization while supporting a positive and empowered team culture.
Pay: $78,808.74 - $94,909.45 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
Work Location: In person
