Job Summary
We are seeking a dynamic and customer-focused Service Advisor to join our automotive service team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repairs. Your enthusiasm, mechanical knowledge, and exceptional communication skills will ensure a seamless experience for clients while driving service sales and fostering long-term relationships. If you thrive in a fast-paced environment, enjoy working with vehicles, and excel at providing outstanding customer service, this is the perfect opportunity to accelerate your career in automotive service.
Duties
- Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
- Conduct thorough vehicle inspections, including oil changes, tire services, alignments, suspension checks, brake repairs, shocks & struts, and other mechanical diagnostics
- Prepare detailed estimates using estimating software and explain repair options clearly to customers
- Upsell additional services or maintenance based on vehicle condition and customer needs to maximize dealership revenue
- Coordinate with technicians to prioritize repairs and ensure timely completion of services
- Write accurate service reports and maintain detailed records of all customer interactions and vehicle repairs
- Manage cash handling responsibilities and process payments efficiently while maintaining accuracy
Skills
- Strong automotive diagnostics knowledge combined with hands-on mechanic experience
- Proficiency with auto estimating software and computer-aided vehicle damage estimating tools
- Excellent client communication skills with the ability to explain technical issues in simple terms
- Proven experience in dealership or automotive repair environments with a focus on service writing and auto service management
- Ability to upsell services effectively while maintaining integrity and customer trust
- Familiarity with collision repair processes, oil changes, tire services, alignments, suspension work, brake repairs, shocks & struts replacement
- Valid driving license with a clean driving record; previous auto service technician or collision repair experience is highly valued
Join our team where your mechanical expertise meets your passion for delivering exceptional customer experiences! We are committed to supporting your growth in automotive repair, sales, and client communication. If you're energized by helping customers get back on the road safely and efficiently while advancing your skills in auto service management, we want to hear from you!
Pay: $50,000.00 - $100,000.00 per year
Work Location: In person
