Pay is based upon experience plus bonus opportunities!!
We are looking for a part-time Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in hospitality or the hotel industry, we’d love to meet you.
This position is 24-32 hours per week varying shifts 7am-3pm or 3pm-11pm; weekend availability is required, including Saturdays and Sundays. Holiday availability may be required based on scheduling needs.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card information
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Work directly with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate our guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Expedia, Booking.com and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- 401(k)
- Employee discount
- Free parking
- Paid time off
Work Location: In person
