AMADA Senior Care | Bellevue, WA
Are you the person who can look at a complicated schedule, solve three staffing problems at once, and still keep everyone calm and informed?
AMADA Senior Care is looking for an experienced Scheduler / Care Coordinator to join our team and play a critical role in coordinating quality care for seniors while supporting the caregivers who provide it.
This is more than simply filling open shifts. You will be responsible for building reliable caregiver-client schedules, making thoughtful caregiver matches, handling last-minute changes, and keeping clients, families, and caregivers informed.
If you are organized, decisive, people-oriented, and enjoy solving problems in a fast-paced environment, this could be a great fit for you.
What You’ll Do Scheduling & Care Coordination
- Manage caregiver and client schedules using AxisCare
- Maintain client schedules 1–2 weeks ahead to minimize last-minute staffing issues
- Match caregivers with clients based on availability, skills, experience, personality, location, and travel requirements
- Monitor schedules daily and identify potential coverage issues before they become problems
- Coordinate call-offs, shift changes, late arrivals, cancellations, and urgent staffing needs
- Communicate schedule changes quickly and professionally with caregivers, clients, and families
- Follow up on open shifts and work proactively to keep cases fully staffed
- Maintain accurate scheduling records, notes, and communication in the system
Relationship Management
- Develop strong working relationships with caregivers and understand their strengths, availability, and preferences
- Build trust with clients and families by providing responsive and professional communication
- Work closely with Recruiting to understand new caregivers' skills, experience, availability, and limitations
- Partner with the office and on-call teams to maintain continuity of care
- Help resolve scheduling concerns while maintaining a positive experience for both clients and caregivers
Office & Team Support
- Assist with administrative and office responsibilities when needed
- Participate in team communication and help identify opportunities to improve scheduling processes
- Support a culture of accountability, teamwork, compassion, and excellent client service
What We’re Looking For
We are looking for someone who can take ownership of a schedule rather than simply react to it.
The ideal candidate is:
- Highly organized and detail-oriented
- Comfortable managing multiple priorities at the same time
- A strong communicator who can handle difficult conversations professionally
- Confident making decisions when schedules change unexpectedly
- Calm and solution-oriented when dealing with call-offs or urgent staffing situations
- Comfortable holding people accountable while maintaining positive relationships
- Strong with follow-up and documentation
- Comfortable learning and using scheduling and office technology
- A team player who understands that reliable scheduling directly affects the quality of care our clients receive
Experience & Qualifications
- 1+ year of complex scheduling, coordination, dispatching, staffing, or similar experience preferred
- Previous home care, healthcare, senior care, staffing, or service-industry experience is a plus
- Experience with AxisCare or another scheduling/CRM system preferred
- Strong computer skills, including Microsoft Office, Zoom, Teams, and similar platforms
- Excellent written and verbal communication skills
- Strong problem-solving and multitasking abilities
- Ability to remain professional and composed in a fast-paced environment
- College degree preferred, but relevant hands-on experience will be considered
Why Join AMADA Senior Care?
At AMADA Senior Care, your work has a direct impact on the lives of seniors, families, and caregivers.
You won't just be managing a calendar. You'll be helping make sure the right caregiver is in the right home at the right time — and that our clients receive dependable care they can count on.
We offer:
- A supportive, team-oriented work environment
- Meaningful work serving seniors and their families
- Opportunities for professional growth and advancement
- A fast-paced environment where no two days are exactly the same
- A team culture built around compassion, accountability, and excellence
The Right Person for This Role
This position is a strong fit for someone who enjoys people + problem-solving + organization.
If you are the type of person who sees an empty shift and thinks, “Let me figure this out,” rather than “That's not my problem,” we want to hear from you.
Apply today to join AMADA Senior Care and help us make a difference, one client and one caregiver at a time.
Pay: $28.00 - $33.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- When would you be available to start?
- How many years of scheduling or staffing coordination experience do you have?
- This position may require handling caregiver call-offs, last-minute schedule changes, and urgent staffing needs. Are you comfortable working in a fast-paced environment?
- What scheduling software have you worked with ?
- Why are you the right candidate for this position?
- This position requires frequent phone calls, texts, emails, and computer work while handling multiple urgent issues. How do you prioritize when several things require your attention at once?
- What do you believe is more important in home-care scheduling: keeping caregivers happy or ensuring the client's schedule is reliably covered? Explain your answer.
Education:
Location:
- Bellevue, WA 98005 (Preferred)
Work Location: In person
