Join us at Dermatology Partners, where your career flourishes alongside your health and happiness. Your future starts here-let's grow together!
Discover the Benefits of Joining Dermatology Partners!
-
No Nights or Weekends
-
Growth Opportunity
- Medical, Dental, and Vision Insurance
- PTO & Paid Holiday’s
- 401 (k) with 4% employee match-Fully Vested from day 1
-
Company paid Life Insurance
-
Options of additional Life insurance, Short & Long term disability, Critical Illness and Accident Insurance
- Employee Discount
-
Referral Bonus
- Employee Appreciation Day: Dorney Park in Fall
-
Employee Assistance Program (EAP)
Dermatology Partners is a Dermatology group with locations in Pennsylvania, Delaware, and Maryland. Our Core values are the foundation for everything we do as an organization.
Our Core Values are:
-
Grow Together
-
Seize Opportunity from Struggle
-
Outcome Over Ego
-
Commitment to Serve
-
Do The Right Thing
Customer Service Representative
Location: West Lawn, PA (On-Site)
Hours: 9:30AM- 6:00PM
Responsibilities:
- Providing excellent customer service to patients, Providers, and all team members through the organization
- Scheduling patient appointments for over 40 locations in 3 states with multiple providers and growing
- Handling Inbound and outbound calls from external and internal sources
- Transferring calls to the appropriate department and taking detailed information to relay to the recipient
- Completing call reports and logs and researching billing issues
- Obtaining and evaluating all relevant data to handle complaints and inquiries and transferring Customer calls with complex inquiries to appropriate staff
-
Handling incoming requests from external customers by e-mail or fax and managing their inquiries or requests
- Recognizing, documenting, and informing the Supervisor regarding the trends in internal and external calls.
- Recommending process improvements and researching misapplied payments
- Assisting Providers with Virtual Medical Assistant system
- Other duties as assigned
