About NovaStem
NovaStem is a premium hair restoration clinic specializing in advanced regenerative treatments. We offer a high-touch, consultative experience for clients seeking long-term solutions to hair loss. As we expand to additional locations in New York, we are looking to add a motivated and personable Patient Care Consultant to our team.
The Role
NovaStem is seeking a confident, performance-driven Patient Care Coordinator to lead consultative sales within our luxury clinical environment.
This is a revenue-generating, consultative sales role. You will meet with patients who have already expressed interest in treatment, conduct in-depth consultations, and confidently present customized $5,000+ treatment plans.
We are looking for someone polished, articulate, and motivated by performance-based income. This is a part-time position with a regular schedule of Thursday, Friday, and Saturday. Reliable availability on all three days is required. Additional hours may become available as the clinic continues to grow.
Responsibilities
- Conduct in-person consultations with prospective patients
- Educate clients on treatment options, pricing, and expectations
- Close high-ticket service packages ($5,000+ range)
- Follow up with leads and manage active opportunities
- Maintain accurate notes and updates in our CRM
- Coordinate with clinical and front-desk teams to ensure a smooth client experience
- Meet or exceed monthly sales goals while maintaining a high level of professionalism and care
Qualifications
- 2+ years of sales experience
- Experience selling high-ticket services ($3K+) strongly preferred
- Strong interpersonal and communication skills
- Comfortable discussing high-value services with clients
- Organized, self-motivated, and goal-oriented
- Experience in medspa, healthcare, aesthetics, or wellness is a plus (not required)
Compensation
Base salary + performance-based commission.
On-target earnings: $75,000-$150,000+ annually
Pay: $80,000.00 - $150,000.00 per year
Work Location: In person
