Synergy Market Strategies, a customer acquisition and consulting firm, is seeking a Customer Service Representative to support customers interested in AT&T Fiber and AT&T Wireless products and services. In this role, you’ll engage directly with customers, answer questions, provide personalized recommendations, and ensure each customer receives a positive and informative experience.
As a Customer Service Representative, you’ll receive comprehensive training on AT&T’s wireless plans, devices, fiber internet services, and current promotions. You’ll learn how to identify customer needs, explain available solutions, and guide customers through service options with professionalism and confidence. Every interaction is an opportunity to build trust, strengthen customer relationships, and contribute to overall team success.
Why the Customer Service Representative Role Matters
Today’s customers rely on dependable connectivity to stay connected with family, work, entertainment, and everyday life. The Customer Service Representative helps customers navigate their options, understand available services, and make informed decisions that best support their communication and connectivity needs.
Responsibilities of the Customer Service Representative
- Assist customers by answering questions regarding AT&T Fiber and AT&T Wireless products, services, and promotions.
- Provide personalized recommendations based on customer needs, usage habits, and preferences.
- Educate customers on wireless plans, device options, fiber internet services, and available features.
- Guide customers through account setup, service enrollment, upgrades, and product selections.
- Resolve customer concerns professionally while maintaining a positive customer experience.
- Maintain accurate records of customer interactions and service requests.
- Follow up with customers as needed to ensure satisfaction and support long-term relationships.
- Collaborate with team members to achieve customer service and sales objectives.
Qualifications of the Customer Service Representative
- High school diploma or GED preferred.
- Previous customer service, retail, hospitality, or sales experience is a plus.
- Strong communication and interpersonal skills with people.
- Ability to learn new products, promotions, and service offerings quickly.
- Excellent problem-solving skills and attention to detail.
- Positive attitude with a customer-first mindset.
- Ability to work effectively both independently and as part of a team.
Job Type: Full-time
Projected Total Compensation: $950.00 - $1,450.00 per week
Benefits:
Work Location: In person
