Outreach Specialist
We’re partnering with a fast-growing tech company (startup-style environment) that’s hiring an Outreach Specialist to support a high-volume verification process. This role sits at the core of the operations team and plays a key part in delivering accurate, time-sensitive products.
What you’ll do:
- Own end-to-end outreach to complete employment and income verifications
- Make outbound calls and send written communication to HR and payroll contacts
- Research and validate employer information to ensure data accuracy and prevent fraud
- Manage a high volume of requests, handling new cases and follow-ups daily
- Navigate internal systems to complete verifications within defined SLAs
- Collaborate cross-functionally to resolve issues and improve processes
What we’re looking for:
- 1+ year of experience in outreach, call center, sales, or customer-facing roles
- Strong verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Detail-oriented with a strong sense of ownership and accountability
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you willing to work 5 days in office for the first 6 months, then transition to hybrid (3 days in office) once training is complete?
Experience:
- Outbound calling: 1 year (Preferred)
- Call center: 1 year (Preferred)
Work Location: Hybrid remote in Nashville, TN 37206
