A Box Office Associate is the friendly face that greets TMM Audience on the phone, in person, and through chat and helps them secure a table for our musical seating. They are the gatekeepers of good times, ensuring everyone has a smooth and enjoyable experience from the moment they book a table until they walk through the doors.
The Music Man is a unique family-style ice cream Shoppe where the server/performers (guys and gals) sing, dance, and improv with the audience. The Music Man operates a high-volume restaurant and entertainment venue on the Jersey Shore between May and September and for special events in October and December.
This position pays ABOVE the NJ Minimum Hourly Wage on TMM Tiered Pay Scale of $16-$17.00 per hr. Plus, a split of the non-waiter tips. Eligible bonus package may apply. A thorough understanding of position and compensation is provided during the interview process.
Basic Qualifications & Availability
- Ability to multitask and handle pressure in a fast-paced environment.
- Applicants must be available to work a flexible schedule including days, nights, and weekends, , on a varying weekly schedule with a MINIMUM of (4) four days per week, 7-hour shifts for the entire Summer Season.
- This position requires a friendly, outgoing personality, a sense of urgency, a willingness to engage with customers (in-person & over the phone), and take directions with ease from co-workers.
- Ability to become proficient using our reservation software, point-of-sale systems, and TMM guest booking process.
- Strong communication and interpersonal skills with a fondness for live entertainment and ice cream!
Responsibilities:
- Booking table for events in person, over the phone, and online.
- Answer customer questions about shows, seating, pricing, and venue policies.
- Process guest credit card information.
- Troubleshoot guest issues and resolve customer complaints.
- Maintain accurate records of guest bookings.
- Promote upcoming events schedule.
- Provide excellent customer service to ensure a positive experience for all guests.
Benefits:
- Be in a rewarding role where you are the first in line to prepare our customers to have a positive and memorable experience with their family and friends when they arrive at The Music Man.
- Be in charge of a proven process from beginning to completion.
- Opportunity to work in a dynamic and exciting environment.
- Flexible scheduling, afternoon and evening shift options.
If you like live entertainment and are passionate about helping others plan a fun and unique experience for the whole family, then a Box Office Associate position could be perfect for you!
Job Types: Full-time, Part-time, Temporary
Pay: $16.00 - $17.00 per hour
Work Location: In person
