Agent, Reservations (Wellness)
(20576)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
The Spa Reservationist is the first and last impression of the spa experience. This role is responsible for delivering exceptional Forbes Five-Star service by creating personalized wellness journeys, anticipating guest needs, maximizing treatment availability, and ensuring every interaction reflects warmth, professionalism, and genuine care.
More than simply answering phones or booking appointments, this individual serves as a trusted wellness concierge—connecting guests with meaningful experiences while balancing operational efficiency, therapist utilization, and revenue optimization.
Successful candidates possess exceptional communication skills, impeccable attention to detail, emotional intelligence, and a passion for creating memorable luxury experiences.
Key Duties and Responsibilities
Provide accurate information regarding treatments, facilities, wellness offerings, and resort amenities.
Verify pricing, packages, memberships, promotions, and billing accuracy.
Work closely with therapists, attendants, fitness professionals, and resort departments to deliver seamless guest experiences.
Uphold the standards, values, and service culture of One&Only while creating exceptional, personalized wellness experiences.
Skills, Experience & Educational Requirements
High school diploma or equivalent required; additional education in hospitality, business, wellness, or a related field preferred.
Minimum two (2) years of experience in luxury hospitality, spa reservations, concierge, guest services, or a similar guest-facing environment preferred.
Demonstrated ability to manage complex reservations, guest itineraries, waitlists, modifications, and special requests in a fast-paced environment.
Strong consultative sales skills with the ability to recommend treatments, enhancements, wellness experiences, and retail products based on guest needs.
Ability to collaborate effectively with Spa, Concierge, Front Office, Housekeeping, and other resort departments.
Flexible availability, including evenings, weekends, holidays, and peak resort periods.
Benefits
- Winter season includes complimentary ski pass to Big Sky Resort based on availability or fitness reimbursement credit
- Subsidized housing based on availability
- Complimentary transportation to/from resort
- Uniform provided & complimentary laundering
- Complimentary meal per shift
- Discounts at F&B, Retail, and Wellness offerings on property
- Discounts at Kerzner properties worldwide ($100 to $200 per night)
Physical Requirements
The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:
- Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
- Frequent bending, twisting, stooping, reaching, and pulling
- Lifting and carrying of loads weighing up to 30 pounds
- Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
