Emerald Fund Information
Emerald Fund is a small, privately owned company in high growth, fast paced mode. Headquartered in San Francisco, Emerald Fund is one of the Bay-Areas premier real estate developers. Our focus is developing and managing high quality properties. Our employees enjoy the opportunity to wear many hats and grow through hands-on experiences. Each employee's contributions directly impact company performance and growth potential. Emerald Fund offers a highly competitive compensation and benefits package along with a warm, friendly working environment valuing collaborative thinking for high end results.
Resident Services Coordinator
Located in our historic building, in the CIVIC Center/Hayes Valley area - Van Ness Properties is seeking a friendly part-time Resident Services team member to join the property management team. The primary responsibilities of the Resident Services team member will involve responsibilities to anticipate needs of residents and guests, providing exemplary customer service each and every time.
Basic responsibilities include but are not limited to:
- Screens visitors and client employees in an efficient manner in order to expedite their admittance to the site or facility and reports incidents or suspicious activity.
- Answer incoming phone calls in a professional and courtesy manner.
- Provide excellent customer service to residents and potential residents by providing a courteous, respectful and pleasant interaction with each resident, employee and visitor.
- Monitors entrances and exits; acts to prevent unapproved or unlawful entry.
- Maintains and updates packages/grocery logs when receiving packages and releasing them to residents.
- Provide administrative support to leasing staff and maintenance.
- Coordinate move in dates and pre-move in inspections with new residents.
- Educate and inform residents of resident rules, policies, procedures, and resident response program.
- Participate in resident events to build community and customer relationships.
- Ensure Amenity Spaces are clean, in working order and available for reservation, including Guest Suites.
- Daily review of front desk shift reports. Reporting shift report log entries that require action including but not limited to: lease violations, missed shift report entries, and vendor missed work shifts to the Resident Services Manager.
Ideal candidates will have:
- 1 year concierge experience or equivalent customer service experience.
- Excellent written and verbal communication including ability to make sound judgements without supervision.
- Knowledge of state and federal laws: e.g., OSHA, ADA, Fair Housing, etc. a plus.
- Flexibility in workdays and work schedule
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or skills required.
Physical Requirements: Extensive mobility required. Must be able to perform the physical functions of the position, which may include, but are not limited to: ability to walk property, including 4 flights of stairs, to complete physical inspections. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.
We value diversity and consider job applicants based on work experience, qualifications, talent, and merit. We are an equal opportunity employer regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and we consider all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
Pre-Employment Screening:
This employer requires all employees pass a criminal background check. All qualified applicants will be considered, and this employer complies with the San Francisco Fair Chance Ordinance and local, state, and federal employment laws.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.
Pay: $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Commuter assistance
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
