Medical Practice Manager
Membership-Model Primary Care Practice
Company: Bethesda Medical Associates
Location: Bethesda, MD (On-site)
Job Type: Full-time
Compensation: $75,000–$100,000 per year, DOE
Bethesda Medical Associates is seeking an experienced Medical Practice Manager to lead the daily operations of our exceptional, membership-model primary care practice. In this role, you will provide the leadership our staff and physicians need to deliver the highest quality patient experience — leading our non-physician team with an exemplary work ethic and close attention to detail, and working closely with our physicians on a routine basis. This is an in-person position.
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Establish and maintain efficient workflows and day-to-day operations.
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Manage incoming calls and patient flow to ensure an efficient, customer-friendly experience.
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Maintain meticulous attention to detail in every customer interaction, minimizing errors and ensuring a consistently positive experience.
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Foster a collaborative, positive work culture and a strong sense of accountability across the office.
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Address and resolve patient inquiries and complaints promptly and professionally.
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Serve as the primary point of contact for escalated patient issues, ensuring resolution to the patient’s satisfaction.
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Develop guidelines for prioritizing work activities, evaluate effectiveness, and adjust as needed; ensure appropriate staffing levels and monitor attendance.
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Support physician scheduling and coverage.
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Lead recruiting, hiring, onboarding, development, and evaluation of support staff.
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Oversee and approve office supply inventory; ensure mail is processed and the office is opened/closed per procedure.
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Uphold established policies, procedures, quality improvement, safety, environmental and infection control standards, and regulatory requirements.
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Oversee revenue cycle management to optimize billing and collections, reporting results in a timely manner.
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With support from accounting, build budgets and manage accounts payable, payroll, insurance policies, and other financial matters in coordination with outsourced accountants.
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Partner with physician leadership on innovative practice growth and quality initiatives that improve patient outcomes and satisfaction.
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Continuously identify opportunities to improve office operations and customer service delivery.
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Use software, spreadsheets, ADP, and Microsoft Office; experience with Athena Electronic Health Record is a plus.
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2+ years of management experience in a medical setting
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Knowledge of HIPAA regulations and medical terminology
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Budgeting experience within a healthcare environment
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Strong leadership skills with a background supervising medical office staff
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Familiarity with EMR/EHR systems in a medical office setting
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Strong customer service skills and knowledge of metrics to assess performance
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Coordination and scheduling experience
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Ability to collaborate effectively in a medical setting
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Salary: $75,000–$100,000 per year, DOE
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401(k)
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401(k) matching
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Dental insurance
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Employee discount
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Health insurance
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Health savings account
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Paid time off
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Parental leave
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Vision insurance
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