Join Our Mission-Driven Team – Consumer Advocate
Are you ready to make a real difference in people’s lives while growing your career with a supportive and forward-thinking company?
Are you ready to make a real difference in people’s lives while growing your career with a supportive and forward-thinking company?
We’re not just another call center; we’re a rapidly growing consumer advocacy group committed to helping individuals overcome financial hardship and reclaim their future. If you’re someone who thrives in a purpose-driven environment and enjoys building real relationships with clients, we’d love for you to join us.
Why Work With Us?
As Consumer Advocate, you’re not just taking a job, you’re stepping into a mission. We help our members navigate debt, credit issues, legal challenges, and personal finance goals. As part of our close-knit team, you'll have the opportunity to grow into leadership roles, earn more through performance, reviews, and referrals, and become a part of something bigger than yourself.
Position: Customer Service Advocate
What You’ll Do:
- Serve as a primary point of contact for our valued members.
- Make monthly support calls to keep clients motivated on their debt relief journey.
- Assist clients with credit disputes, hardship documentation, and legal correspondence.
- Calm concerns and de-escalate stress with empathy and professionalism.
- Collaborate with legal teams, billing support, and internal departments to keep cases moving forward.
- Review accounts, track progress, and celebrate member wins and financial milestones (like home buying, debts getting resolved, and savings).
- Guide members through service changes, document collection, and updates to ensure compliance and protection.
What We’re Looking For:
- Bi-lingual individual who can be in the office Monday-Friday 9:30 AM- 6:00 PM
- Prior experience in customer service, sales, financial services, or legal admin is a plus, but not required.
- Excellent communication skills across phone, email, and text.
- Strong emotional intelligence: patient, professional, and compassionate.
- Ability to multitask, stay organized, and follow clear procedures.
- Passion for helping others, especially during financial stress or legal uncertainty.
- Bilingual (Spanish/English) a must.
- Familiarity with credit reports, debt settlement, collection regulations, or consumer protection is a bonus.
What You Get:
- A growing team with real opportunities for advancement and higher earning potential.
- Paid training and continued mentorship from senior consumer advocates.
- The chance to become part of a company that cares about people, not quotas.
- A career path where your work has purpose, impact, and meaning every single day.
Ready to join a movement that’s changing lives?
Apply now and take the first step toward building a career where your voice matters, your growth is supported, and your work truly helps others.
Job Type: Full-time
Pay: From $23.00 per hour
Expected hours: 40 per week
Application Question(s):
- Are you professionally proficient in both English and Spanish (speaking, reading, and writing)?
Work Location: In person
