- Responsible for diagnosing, repairing, and maintaining customer vehicles with the highest level of skill and accuracy. This role supports the dealership’s service department by performing complex mechanical and electrical repairs, ensuring quality workmanship, and providing a safe, reliable vehicle to the customer.
- Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
- Performs Multi-Point Inspections and reports findings.
- Diagnose vehicle issues using advanced diagnostic tools and OEM systems.
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Perform complex repairs including engine, transmission, drivetrain, electrical, fuel, HVAC, steering, and suspension systems.
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Conduct in-depth troubleshooting for mechanical and electronic systems.
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Complete manufacturer-recommended maintenance and repair procedures.
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Perform recall and warranty repairs according to OEM guidelines.
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Road-test vehicles to ensure repairs are completed accurately.
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Maintain detailed documentation of all repairs and diagnostics on repair orders.
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Communicate repair needs, time estimates, and findings to service advisors.
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Stay current with OEM training, technical bulletins, and certifications.
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Mentor Lube Technicians or Apprentices as needed.
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Ensure all work meets dealership, manufacturer, safety and quality standards.
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Inspects vehicle fluid levels, replaces, or replenishes as necessary.
- Checks tire pressure and adds air if needed.
- Lubricates moving parts with specified lubricants.
- Communicates with parts department to obtain needed parts.
- Support technicians on more complex repairs as needed.
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Reports machinery defects or malfunctions to supervisor.
- Properly document all work performed and maintain accurate service records.
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Participates in manufacturer-sponsored training programs as assigned by service manager.
- Keeps abreast of manufacturer technical bulletins.
- Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
- Maintains a clean and organized work area, including tools and equipment.
- Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as when they were received.
- Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- Operates all tools and equipment in a safe manner.
- Reports any safety issues immediately to management.
- Other tasks as assigned.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
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Three years or more of professional automotive technician experience (dealership experience preferred)
OEM-specific training or certifications strongly preferred (ie: ASE, Master Tech, brand-certified
- Advanced knowledge of automotive mechanical and electrical systems.
- Proficiency with diagnostic equipment, scan tools, and service software.
- Strong problem-solving and critical-thinking skills.
- Ability to work efficiently in a fast-paced environment while maintaining quality standards.
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Technical expertise and attention to detail.
- Strong communication and teamwork skills.
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Self-motivated with the ability to work independently.
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Commitment to safety and accuracy.
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Ability to manage time and workflow effectively.
- Must be able to read, understand and follow safety rules and regulations to meet department policies and OSHA requirements.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
- Manufacturer Training and Certification
- Compliance Training through company platform
- While performing the duties of this job, the employee is regularly required to stand; stoop, kneel, crouch, or crawl, reach with hands and arms; and to talk or hear.
- Ability to lift up to 75 lbs regularly.
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Employee will enter and exit cars and trucks varying in size and must be able to operate/drive vehicles with automatic and manual transmissions.
- Employees may be required to wear proper Personal Protective Equipment (PPE) while working in the field which may include eye and hearing protection, gloves, or face shields.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus.
- Employee may be subject to outside environmental conditions occasionally, inside conditions frequently, with protection from weather conditions but not necessarily from temperature change.
- The noise level in the work environment is usually loud.
- While performing the duties of this job, the employee is regularly exposed to moving mechanical parts.
Ability to work in a fast-paced environment and follow established procedures
