Client Service Representative — Washington Heights Veterinary Clinic
At WHVC, we strengthen the bond between pets and the people who love them. That starts with our team because the only way to deliver exceptional care to clients and patients is to first take care of each other. We're a progressive, fun, team-oriented clinic where employee wellbeing isn't an afterthought, it's the foundation.
We're looking for a Client Service Representative who genuinely loves helping people. This role is the first and last voice or face our clients experience, and we hold that to a high standard: warm, attentive, and organized, with the focus each client deserves.
What you'll do
- Greet clients and check patients in and out
- Answer and route phone calls
- Maintain accurate patient records
- Educate clients on medications and procedures
- Handle scheduling, correspondence, mail, and scanning/faxing
- Pitch in wherever the team needs it
What makes someone great at this job
You love talking to and helping people. You're organized and detail-oriented, communicate well with clients and teammates alike, and bring a genuinely friendly, positive energy to a busy day. We staff our front desk to keep things running smoothly so you can give each client real attention, not just get through the line.
Requirements
- High school diploma or equivalent; veterinary experience a plus
- Strong written and verbal communication skills
- Comfortable with computers and office systems
- Ability to stay organized and adaptable in a busy clinic environment
Schedule: 7:00 AM–6:00 PM
Pay: $16–$18.50/hour depending on experience, negotiable for the right candidate
Our culture
- Detail-oriented, without losing sight of the client in front of you
- People-first — supportive of each other, not just our clients
- Team-oriented — we help each other get through the busy days
- We work hard but have fun while doing it
Job Type: Full-time
Pay: $16.38 - $18.24 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have at least 2 years of customer service experience?
Experience:
- Veterinary: 1 year (Required)
Work Location: In person
