Job Overview
PTR Baler and Compactor, a division of Komar Industries, seeking a dynamic and proactive CSR/Installation Coordinator to join our team! In this pivotal role, you will be the bridge between our clients and our installation teams, ensuring seamless communication, scheduling, and project management. Your enthusiasm and organizational skills will drive successful project execution, foster strong customer relationships, and support our sales initiatives. This position offers an exciting opportunity to be at the forefront of customer service excellence and operational coordination within a fast-paced environment committed to growth and innovation.
PTR Baler and Compactor is a world leader in the waste equipment industry. PTR helps companies achieve their green initiatives by reducing waste streams and increasing recycling efforts. The company manufactures and services balers, compactors, and provides parts and resources to customers.
Duties
- Coordinate installation schedules by liaising with clients, technicians, vendors, and internal teams to ensure timely project delivery
- Manage customer inquiries, providing clear communication regarding project timelines, updates, and post-installation support
- Work with UE production on setting up shipments.
- Negotiate install cost with vendors, send work orders, and follow up on open installations.
- Ensure all documentation of installation or work performed is obtained.
- Maintain detailed records of all customer interactions, installation schedules, and project documentation for transparency and accountability
Qualifications
- Proven experience in project management or account management within a customer service or manaufacturing environment.
- Strong communication skills with the ability to clearly articulate technical information to diverse audiences
- Strong computer proficiency with Microsoft Suite
- Proficiency in NetSuite or other ERP platforms for managing customer data and workflows
- Demonstrated ability to handle multiple projects simultaneously while maintaining attention to detail
- Excellent analysis skills to interpret data trends and support strategic decision-making
- Knowledge of sales processes and customer relationship management best practices
- Prior experience in customer service roles with a focus on technical or installation-related support is highly desirable
Join us in delivering exceptional service while managing complex projects that make a real difference! This role is perfect for motivated individuals eager to grow their careers in project coordination, customer success, and operational excellence.
LP123
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
- Account management: 1 year (Preferred)
- ERP systems: 1 year (Preferred)
Ability to Commute:
- Philadelphia, PA 19134 (Required)
Work Location: In person
