Here is the updated full-time job description, with the compensation set to $16.50 per hour.
Job Description: Studio Front Desk & Lead Follow-Up Coordinator (Full-Time)Job Summary
We are seeking a warm, proactive, and highly organized Full-Time Front Desk & Lead Follow-Up Coordinator to be the face, voice, and administrative engine of our creative studio. In this dual-focus role, you will manage our physical front desk—welcoming families and keeping the lobby running smoothly—while driving our student enrollment pipeline through proactive scheduling and lead follow-up.
The ideal candidate thrives in a bustling, fast-paced environment, loves interacting with children and parents, and has a natural knack for customer service and sales. As a full-time team member, you will play a critical role in our daily operations, ensuring every person who walks through our doors has an exceptional experience while keeping our enrollment pipeline and class schedules optimized.
Key ResponsibilitiesFront Desk & Customer Experience (In-Person)
- Warm Welcomes: Serve as the primary face of the studio—greet students and parents warmly upon arrival, answer questions, and direct lobby traffic.
- Lobby & Facility Management: Maintain a clean, organized, vibrant, and welcoming lobby presentation. Ensure the physical space is safe, tidy, and reflects our studio's high standards.
- Student Safety & Check-In: Monitor student arrivals and departures, ensuring safe and organized transitions between classes.
- Point of Sale: Assist with in-person retail sales, uniform/merchandise fittings, and processing payments at the front desk.
Lead Management & Enrollment Conversion
- Proactive Follow-Up: Conduct prompt, friendly, and persistent outreach (calls, emails, and texts) to all warm leads and parent inquiries.
- Trial Student Nurturing: Track and check in with trial students before and after their first classes, using a supportive and consultative approach to help convert them into active, enrolled students.
- Pipeline Management: Own the studio's lead-tracking system/CRM, ensuring it is consistently updated with the status of all inquiries and prospective families.
Scheduling & Registration Support
- Smart Scheduling: Book trial sessions, makeup classes, and handle daily schedule adjustments for students and staff to optimize studio capacity.
- Streamlined Registration: Process new student enrollments, complete assigned registration tasks, and walk new families through their onboarding.
- Event Support: Assist the Studio Director and Operations Manager with tracking and managing registrations for summer camps, workshops, masterclasses, and recitals.
Administrative & Studio Operations
- First-Line Communication: Answer studio phones, reply to text messages, and manage the studio's general email inbox.
- Positive Gatekeeping: Proactively solve client issues, shielding upper administration and creative staff from unnecessary interruptions.
- Digital Organization: Maintain up-to-date Google Docs, digital files, and student databases.
- Special Projects: Assist leadership with administrative projects, recital checklists, and logistical support (e.g., costume distribution tracking).
The Ideal Candidate
- Growth & Sales Minded: Comfortable with warm outreach; you view "sales" as helping families find the perfect creative outlet for their children.
- Warm & Personable: Outgoing, friendly, and welcoming, with a natural ability to connect with parents and children in person.
- Multitasker Extraordinaire: Able to stay organized and positive in a busy environment, easily pivoting between greeting a parent, answering the phone, and sending a follow-up text.
- Exemplary Follow-Through: Highly dependable, self-motivated, and organized—you take pride in letting nothing slip through the cracks.
- Tech-Savvy: Comfortable learning and navigating studio management software, CRM/lead-tracking systems, and Google Workspace.
- Commitment: Looking for a stable, long-term, full-time career opportunity within a creative and growing business.
- Experience: Previous experience in a front desk, reception, hospitality, customer service, sales, or scheduling role is highly preferred.
Schedule & Compensation
- Pay Rate: $16.50 per hour.
- Hours: Full-time Monday through Saturday
- Benefits: Pais time off, performance-based enrollment bonuses.
Training & Onboarding
During your first three months, you will receive hands-on training to master our front desk procedures, customer service standards, and enrollment software. We will support you step-by-step as you learn our lead follow-up flows, scheduling policies, and registration systems.
Pay: From $33,230.00 per year
Benefits:
Work Location: In person
