We are seeking a customer-focused and highly organized Service Advisor to join our growing truck dealership team. This role serves as the primary liaison between customers and the service department, ensuring heavy-duty trucks are diagnosed, repaired, and returned to service efficiently and accurately.
The ideal candidate understands diesel truck operations, excels in communication, and thrives in a fast-paced, high-accountability environment.
Greet customers promptly and professionally upon arrival
Accurately open and manage repair orders (ROs)
Document customer concerns clearly for technicians
Communicate diagnostic findings and repair recommendations
Provide accurate cost estimates and obtain approvals
Coordinate workflow between technicians, parts department, and customers
Monitor job progress and update customers proactively
Ensure all warranty documentation and OEM requirements are met
Review completed repairs with customers and explain invoices
Maintain high CSI (Customer Satisfaction Index) standards
Upsell preventative maintenance and recommended services
Handle fleet accounts and maintain strong client relationships
Qualifications
2+ years experience as a Service Advisor (heavy-duty or automotive preferred)
Knowledge of diesel engines (Cummins, Detroit, Paccar, CAT preferred)
Understanding of truck systems (aftertreatment, DEF, DPF, air brakes, suspension, electrical)
Experience with service management software (CDK, Procede, Decisiv, etc.)
Strong communication and sales skills
Ability to multitask in a high-volume dealership environment
Shifts/Compensation
- $20-30/hr Starting wage is based upon previous experience, certifications, and training.
- Full Comprehensive Benefits
- Day Shift, 8:00 AM 5:00PM, Monday - Friday
- Bonus plan available based off of Service Department Profitability
