Customer Experience Manager

Ryerson -
Little Rock, AR

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Job Details

6 days ago

Qualifications

Microsoft Outlook
Spreadsheets
Contracts
General management

Full Job Description

Summary

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

Join our team as a Customer Experience Manager, where you will play a key role in strengthening regional sales operations and enhancing overall process efficiency. In this position, you will guide and develop the customer experience team, analyze market trends, support strategic business planning, and collaborate with senior leadership to drive revenue and profitability. This role offers the opportunity to make a meaningful contribution to our growth while ensuring exceptional service to both new and existing customers.

Roles and Responsibilities

Management and development of customer experience team, including hiring, training, goal setting and performance reviews
Maximizes Sales, Gross Margin Dollars, Gross Margin Percentage, Net Profit and Return on Average Capital Employed
Communicates with General Manager on sales trends, developments in the marketplace, competition, and business opportunities
Cultivates business plans, marketing and sales programs and budgets based on developments in the marketplace, sales trends, competition, and business opportunities
Ensures implementation of corporate marketing strategies, plans and programs as related to the branch are being met or exceeded
Assists Sales Representatives in developing new business and maintains close contact with current customer base
Makes recommendations to the General Manager regarding disposition of all discretionary claims.
Price book management and assists in major quotations
All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

Bachelor’s degree in Sales, Marketing Manufacturing or Engineering required
5-7 years of progressive levels of Sales Experience preferred (Inside/Outside Sales)
Previous management experience
Knowledge of ERP systems is critical, SAP is a plus
Working knowledge of managing large contracts
Highly proficient in Microsoft Excel

Excellent professional written, verbal and interpersonal communication skills required
Proficiency within Microsoft applications (Outlook, Excel, Word) required
Ability to multi-task and prioritize in a rapidly changing environment

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.

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Summary

Roles and Responsibilities

Requirements

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