Description:
As a Front Desk Agent at Hyatt Place - Savannah Airport, you’ll be the first friendly face our guests see. In this role, you’ll help create a welcoming experience by assisting guests with check-in/check-out, answering questions, managing reservations, and resolving concerns with professionalism and care.
Why Join Us?
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Healthcare Benefits
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Paid Time Off (PTO)
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Holiday Pay
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Employee of the Month Bonus
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Sign-On Bonus
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On-Demand Pay Access (access to earned wages before payday)
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Hotel Brand Employee Discounts
Responsibilities
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Welcome guests and assist with check-in and check-out
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Process payments and manage guest accounts
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Book, modify, and cancel reservations
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Answer guest questions and provide information about hotel amenities and local attractions
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Respond to guest requests and resolve issues in a timely, professional manner
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Maintain accurate guest records and reservation information
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Answer phones and respond to emails as needed
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Work closely with housekeeping and maintenance to ensure guest satisfaction
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Follow hotel safety, security, and privacy procedures
Requirements:
Qualifications
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Must be 18 years of age or older
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Friendly and professional communication skills
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Strong customer service and problem-solving abilities
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Ability to multitask in a fast-paced environment
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Basic computer and phone skills
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Attention to detail and reliability
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Previous hotel or customer service experience is a plus, but not required
Join our team and help create memorable guest experiences every day!
