Job Summary:
The Full Time Member Experience Coordinator will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during, and after every visit. What we prioritize as Warm Welcome, Magic Moments, and Fond Farewells.
Day-to-Day:
- Set up for Member check-in (i.e. name badges, welcome signs).
- New Member welcome calls "warm welcome" invitation to New Member Facebook group.
- Manage all membership social media by creating exciting posts, responding to comments, verifying events, etc.
- Members First updates to events and registration.
- Update in Club marketing i.e., Posters, table tents, Enplug etc.
- Support in completion of New Member data entry and follow-up.
- Work with department heads to identify, complete, and implement one unified annual Club calendar of Member events.
- Function as the Club representative on various Member committees.
About You:
- Minimum of one year experience in hospitality business or a similar role.
- Service-oriented mindset makes every guest feel valued.
- Strong communication skills verbal, written, phone, text, and social media communications.
- Work well under pressure, coordinating multiple tasks at any given time.
- Strong organizational skills and attention to detail.
- Professional demeanor and business attire.
- Positive phone demeanor.
- Advanced working with Microsoft Office Suite, including Word, Outlook, and Excel.
- Positive attitude and willingness to work as part of a team.
- High school diploma or equivalent.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Raleigh, NC 27617 (Required)
Ability to Relocate:
- Raleigh, NC 27617: Relocate before starting work (Required)
Work Location: In person
