ROLE DESCRIPTION:
We are seeking CUSTOMER SERVICE REPRESENTATIVE to support our State Farm agency by delivering outstanding service to existing customers. This position is strictly service focused and does NOT involve sales or cold calling. The ideal candidate is detail oriented, organized, and enjoys helping people by answering question, resolving issues, and ensuring a smooth customer experience.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
ABOUT OUR AGENCY:
With 36 years of experience as a State Farm agent, our agency is built on long standing relationships, deep industry knowledge, and a commitment to helping policyholders protect what matters most. Over the decades, we've worked with generations of families and businesses, guiding them through life's changes with reliable insurance and financial solutions.Our goal always has been simple: to be trusted advisors, not just an insurance provider, and to deliver service rooted in integrity, consistency, and care.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Property casualty licensed
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
