Description:
We're seeking a talented Aftermarket Parts Expert to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest delivers cost-effective and performance-driven aftermarket parts solutions that help customers maximize uptime and control operating costs.
Why join the Transwest Team?
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Exceptional Leadership
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Beautiful, Updated & Clean Environment
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Competitive PTO & Benefits Packages
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Company Training
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Opportunities for Advancement
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Quick & Efficient Interview Process
We offer a full benefits package for eligible employees including:
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Medical, Dental, and Vision Insurance
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Life (Voluntary and Employer Paid) and Disability Insurance
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401(K) with company match beginning with your first contribution
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HSA and/or FSA
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Paid Time Off, Sick Time, and Company Paid Holidays
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Employee Car Discount Program
Requirements:
Essential Duties & Responsibilities:
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Drive aftermarket parts sales by identifying cost-effective and performance-based solutions for customers.
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Answer incoming calls and assist customers with aftermarket parts selection and cross-referencing.
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Source parts through multiple vendors to ensure availability and competitive pricing.
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Follow up on orders and proactively communicate status updates.
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Respond to customer inquiries and recommend alternative or upgraded solutions when appropriate.
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Maintain familiarity with aftermarket brands, supplier programs, and pricing structures.
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Utilize cross-reference tools to match OE numbers with aftermarket equivalents.
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Record departmental data and recommend efficiency improvements.
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Document product performance feedback and suggest improvements.
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Educate customers on purchasing options, returns, and credit terms.
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Provide troubleshooting assistance and application support.
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Process orders accurately and efficiently in a fast-paced environment.
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Build strong relationships with fleet customers focused on uptime and cost control.
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Set an example of professionalism and positivity.
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Maintain an orderly and safe working environment.
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Additional duties as assigned.
Work Environment & Physical Abilities:
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Activities require a full range of motion including handling and lifting, manual and finger dexterity, and eye-hand coordination.
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This position may require standing, balancing, bending, or stooping for prolonged periods of time.
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Corrected vision and hearing within normal range required.
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Ability to work under stressful conditions or irregular hours.
Required Education, Experience, Knowledge & Skills:
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High school diploma or equivalent.
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Valid driver's license and MVR in good standing.
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Excellent written and verbal communication skills.
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Strong multitasking abilities.
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Customer service skills in a fast-paced environment.
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Conflict resolution skills.
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Detail oriented with strong organizational skills.
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Quick thinking and problem-solving ability.
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Emotional intelligence and adaptability.
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Computer efficiency and parts lookup system experience.
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Ability to work any shift if needed.
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Ability to successfully complete a general abilities assessment.
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Ability to pass a post-offer background check, physical, and drug screen.
Preferred Education, Experience, Knowledge & Skills:
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Aftermarket parts or independent parts store experience.
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Experience with parts cross-referencing and vendor sourcing.
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Knowledge of diesel engines, gas engines, drivetrain, and suspension systems.
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Heavy and medium-duty truck industry experience.
Job Details:
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Type: Hourly
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Compensation Range: $26.00 to $34.00 an Hour
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Reports To: Parts Manager
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Shift: (Monday - Friday) (Flexible Hours)
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Closing Date: Open Until Filled
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