Description:
Position Title: Shampoo Technician
Reports to: Location Manager
Department: Hair Department
Job Summary:
This is a key position that provides friendly and efficient customer service and shampoo functions to all hair service clients, as well as provides laundry and cleaning support to the location.
Essential Functions:
- Greets and welcomes client upon arrival to shampoo area with proper personal introduction.
- Assess client shampoo and conditioning needs based on hair stylist recommendation and/or hair type.
- Informs client of specific shampoo, conditioner and treatment products along with general product knowledge.
- Makes client comfortable in shampoo chair.
- Uses towels to ensure client remains dry.
- Determines comfortable water temperature.
- Performs shampoo, scalp massage and color rinse services using current protocols.
- Sanitizes shampoo bowls between clients following current protocols.
- Applies hair treatments and hot towel treatments as directed by the hair stylist.
- Sweeps hair in department and maintains overall neatness of shampoo area, color area and hair department.
- Performs laundry of all salon towels, capes, smocks, spa towels, robes and linens to meet demand of operation.
- Handles customer’s questions and directs them to appropriate staff personnel.
- Interacts with staff in a professional manner, assisting hair departments as needed.
- Ensures that all clean-up duties are completed prior to opening and/or closing and whenever necessary.
- Maintains a professional neat and clean appearance according to About Faces standards and dress code.
Knowledge, Skill & Abilities:
- Enjoys working with people.
- Attentive to Cleanliness in the salon; be detail oriented.
- Ability to effectively communicate in oral and written communications.
- Friendly, and organized.
Requirements:
Requirements:
- Prior spa/salon experience helpful but not required.
- Customer service, communication, and interpersonal skills required.
- Ability to be flexible with scheduling (days, weekends, holidays).
- Work additional hours (within reason) during peak seasons and when requested.
