We are currently looking for a motivated team member in our Service Business Development Center. The Automotive Service BDC Representative is responsible for making service appointments for customers and is the frontline of communication in a customer’s service experience. A successful candidates will have ability to multi-task, be a team player, and have a pleasant personality. If you are a customer service professional looking to further your career with an established and respected automotive organization then please apply!
Responsibilities are to make sure your team is:
- Answer all incoming phone calls and schedule service appointments.
- Making outbound call, generate service appointments and log all customer comments.
- Schedule follow-up contact if no appointment is made.
- Reschedule no-show customer appointments.
- Schedule future contact as needed.
- Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
- Contact customers based on current marketing initiatives.
- Respond to customer website requests.
- Contact internet customers via email and phone to schedule a service appointment
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- Are you able to work Saturdays?
Experience:
- customer service: 1 year (Required)
Work Location: In person
