Overview
We are seeking a dedicated Site Facilitator - Medical Assistant to join our team at a busy Podiatry Specialty Clinic. This position is responsible for supporting daily clinic operations, overseeing staff, assisting providers, and ensuring the delivery of high-quality, patient-centered care. The Site Facilitator will supervise approximately 3–4 employees and support 2 providers while assisting with both front-office and back-office functions.
The ideal candidate will be an experienced Medical Assistant with strong organizational and leadership skills who is comfortable working in a fast-paced specialty clinic. Candidates with Medical Receptionist (MR) experience are highly preferred, as this position will provide support across both clinical and administrative areas of the practice.
Duties
- Oversee daily clinic operations and ensure efficient workflow throughout the practice.
- Supervise and support approximately 3–4 employees while assisting with the day-to-day needs of 2 providers.
- Serve as a resource and point of contact for staff, providers, and patients.
- Assist with staff training, workflow coordination, and day-to-day team management.
- Support both front-office and back-office operations as needed.
- Manage patient flow to ensure an efficient and positive patient experience.
- Room patients and obtain vital signs, medical histories, and chief complaints.
- Prepare patients for podiatric examinations, treatments, and procedures.
- Assist providers with foot and ankle evaluations, diabetic foot exams, wound care, nail procedures, injections, splinting, casting, and other in-office procedures.
- Apply and remove dressings, walking boots, braces, casts, and compression wraps as directed by the provider.
- Prepare and sterilize instruments while maintaining exam rooms according to infection control standards.
- Maintain accurate and timely patient documentation within the electronic medical record (EMR).
- Support medical records functions and ensure patient information is properly documented and maintained.
- Assist with appointment scheduling, referrals, insurance verification, and prior authorizations.
- Monitor clinical and office supplies and help maintain a clean, organized, and professional environment.
- Facilitate communication between providers, staff, and patients to promote excellent customer service.
- Address day-to-day operational concerns and escalate issues appropriately when necessary.
- Ensure staff follow established clinic policies, procedures, and patient-care standards.
Skills
- Previous experience as a Medical Assistant in a medical office or specialty clinic.
- Podiatry, foot and ankle, orthopedic, wound care, or similar specialty experience is preferred but not required.
- Previous lead Medical Assistant experience is a plus.
- Medical Records (MR) experience is strongly preferred.
- Knowledge of EMR/EHR systems and electronic medical records procedures.
- Strong understanding of medical terminology and clinical office procedures.
- Ability to effectively support both front-office and back-office operations.
- Strong leadership, communication, organizational, and multitasking skills.
- Ability to oversee multiple employees while supporting the needs of multiple providers.
- Excellent patient-service skills and a professional, compassionate approach to patient care.
- Ability to work independently, take initiative, and make sound decisions in a fast-paced clinical environment.
- Strong attention to detail and ability to maintain accurate patient documentation.
- Basic computer proficiency and ability to learn new healthcare technology and software.
This position is an excellent opportunity for an experienced Medical Assistant looking to take on a leadership role within a Podiatry Specialty Clinic with plenty of grow opportunities. The Site Facilitator will play an important role in maintaining efficient clinic operations, supporting providers and staff, and ensuring patients receive exceptional care throughout their visit.
Pay: From $22.00 per hour
Work Location: In person
