The Client Services Specialist is responsible for providing day-to-day support to our clients and internal billing teams. This entry-level role is ideal for someone looking to grow within the healthcare billing industry while developing strong communication, organization, and client management skills. You’ll assist with client communication, issue tracking, and administrative support to help ensure our clients receive exceptional service.
Responsibilities:
- managing communications
- Document and track requests, follow-up and resolutions
- New client onboarding
- Assist in AR reports
- Monitor client accounts/issues
- Schedule/prepare for client meetings
- Maintain accurate records and documentations
- Assist with projects
Qualifications:
- 1-2 years in professional administrative role
- Strong verbal and written communication skills
- Organized, detail-oriented and able to manage multiple tasks simultaneously
- Proficient in Microsoft Office Suites, Google Workspace and general computer skills
- Familiarity with medical billing, insurance terminology or healthcare environment
Preferred Qualifications:
- Experience in using practice management systems, payer portals or CRM/project tracking tools
- Associates or Bachelor's degree in healthcare administration, business or related field
